Information for frequently asked questions on Arcstar Universal One Virtual
Registration Date: June 03,2015 / Update Date: November 25,2015
STG→商用 If you cannot connect properly from vApp, check your settings by following the steps below.
[Step 1] Check the Internet connection
[Step 2] Check the settings of vApp
[Step 3] Check the settings of vClient
[Step 4] Check the settings of vClient group
[Step 5] Check the state of vCore
When you cannot connect even after checking the above
[Step 1] Check the Internet connection |
[!] If you cannot connect |
vApp connection requires an environment where the Internet connection is available. Try again in the environment where the Internet connection is available. |
[Step 2] Check the settings of vApp |
[Step 3] Check the settings of vClient |
[!]If the vClientID does not exist |
Set an existing vClientID on vApp or create a new vClient from "Add Client." |
[!] If the "vClient group" field is blank and indicates "Does not belong" |
Select any vClient group. If no vClient group is displayed, create a new vClient group from "Add Group." |
[!] If the status is Disable |
This means vClientID has been manually suspended. If you would like to connect to the network, press On, and make it Closed. |
[Step 4] Check the settings of vClient group |
[!] If the vCore name field is blank |
Select vCore. |
[Step 5] Check the state of vCore |
[!] If the status is other than "Starting" |
In case of Waiting , vCore is NOT activated. Press the "Start". In case of Stopping , vCore may be having some trouble. Please contact us. |
If you cannot connect even after checking the above |
(1)OS type of the terminal used (e.g. Windows / Android / iOS / Mac) (2)OS version of the terminal used (e.g. Windows 7: 32bit) (3)The vClientID that failed to connect (e.g. Support01@W123456789.uno) (4)When the connection failed (e.g. 6/9, 2015 1:30 pm) (5)Error code (e.g. error code522) (6)Internet connection environment (7)Device ID (e.g. 0123456789abcdef) *In case authentication option setting is "ON" (8)(For Windows users) The log information written in [B]and[C] on the page below. About the necessary information when the connection to vApp(Windows) is not available. (9)(For Mac users) The log information written in [B]and[C] on the page below. About the necessary information when the connection to vApp(MacOS) is not available. |
[No.pide230000007u]