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Frequently Asked Questions

Information for frequently asked questions on Arcstar Universal One Virtual

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Registration Date: June 03,2015 / Update Date: November 20,2015

What is the meaning of vApp (Android) error codes?

The meaning of vApp (Android) error codes and the solution for them are as follows.
 

Code Meaning Solution
10 (1)Device connection is filtered by "Access List" of vCore
(2)Between vApp and vCore, required protocol is blocked.
(1)It is necessary to change "Access List" of vCore
(Reference: Which address should I set for "Access List" of vCore, a global IP address or private IP address? )

(2)Required protocol is blocked, so please be confirmed Firewall/Mobile router setting on your end.
(Reference:I can successfully connect to the Internet, but cannot connect to vApp/vAdapter)
13 For some reasons, the underlayNetwork between vApp and vCore is disconnected. Please try reconnecting when the connection of underlayNetwork is stable.
1000 (1)vCore got inactivated.
(2)vCore settings were updated.
(1)vClient was disconnected since vCore got inactivated on the Business Portal (for Virtual).
Please reconnect it after pressing Start for changing the status to Starting.
(2)vClient will be disconnected when the vCore settings are updated by binding the destination UserNetwork or vClient groups. Please try reconnecting.
2560 The protocols necessary for the communication between vApp and vCore are blocked. The protocols necessary to use this service are blocked. Please verify the settings of Firewall, mobile route and so on.
(Reference:I can successfully connect to the Internet, but cannot connect to vApp/vAdapter.
2564 There is no available underlayNetwork (e.g. Internet). Please make sure you can access the Internet with Android device normally, then try reconnecting
5020 (1)Password is wrong.
(2)Using the same vClinet ID at the same time.
(3)The settings of vApp or the Business Portal (for Virtual) is wrong.
(4)The settings of vApp is wrong.
(5)The settings of Authentication Option is wrong.
(1)Please confirm if you entered the correct password. Refer to Arcstar Universal One Virtual User's Guide for IT Administrator for how to reset Password.
(2)vClient ID cannot be used by more than two devices at a time. Please confirm if there is no other device conncecting to the network with the ID.
(3)The settings of vApp or the Business Portal (for Virtual) is incorrect. Please verify the settings with reference to the Step3 of following page .
(Reference: I can’t connect to the Virtual Network via vApp.
(4)The settings of vApp is incorrect. Please verify the settings with reference to the Step2 of following page.
(Reference:I cannot connect to the Virtual Network via vApp.
(5)There is discrepancy between vApp and
Business Portal (for Virtual) settings. Please verify the settings with reference to the Step3-4 of following page.
(Reference:I cannot connect to the Virtual Network via vApp.

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