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Frequently Asked Questions

Information for frequently asked questions on Arcstar Universal One Virtual

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Registration Date: June 11,2015 / Update Date: June 18,2015

I can successfully connect to the Internet, but cannot connect to the UNO virtual using the vApp / vAdapter.

This service uses the following communication protocols and ports for communication.
Check if your network devices which are used between vApp/vAdapter and the Internet allow transparent communication by the following protocols.

  [TCP]80, 443, 5061
  [UDP]80, 443, 500, 1701, 4500, 123, 5060, and 5061

If your FW, mobile router, etc. restrict the protocols above, change the settings of the relevant devices.

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