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Frequently Asked Questions

Information for frequently asked questions on Arcstar Universal One Virtual

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Registration Date: June 03,2015 / Update Date: November 24,2015

What is the meaning of vApp (Windows) error codes?

The meaning of vApp (Windows) error codes and the solution for them are as follows.
 

コード 意味 対応方法
130 vApp is already running at another device vApp cannot accecpt multiple running for specification, so please use current running vApp.
330 Device cannot connect to virtual network caused by incompleted installation for vApp and so on. Please reinstall vApp following below FAQ page.
Reference: Display [330] error code when connecting to vApp(Windows)
500 (1)There is no available underlayNetwork (e.g. Internet).
(2)The protocols necessary for the communication between vApp and vCore are blocked.
(1)Please make sure you can access the Internet with Windows device normally, then try reconnecting.
(2)The protocols necessary to use this service are blocked. Please verify the settings of Firewall, mobile route and so on.
(Reference:I can successfully connect to the Internet, but cannot connect to vApp/vAdapter.
522 (1)Password is wrong.
(2)Using the same vClinet ID at the same time.
(3)The settings of the Business Portal (for Virtual) is wrong.
(4)
The settings of Authentication Option is wrong.
(1)Please confirm if you entered the correct password. Refer to Arcstar Universal One Virtual User's Guide for IT Administrator for how to reset Password.
(2)vClient ID cannot be used by more than two devices at a time. Please confirm if there is no other device conncecting to the network with the ID.
(3)The settings of vApp or the Business Portal (for Virtual) is incorrect. Please verify the settings with reference to the Step3~5 following page.
(Reference:I cannot connect to the Virtual Network via vApp
(4)There is discrepancy between vApp and Business Portal (for Virtual) settings. Please verify the settings with reference to the Step3-4 of following page.
(Reference:I cannot connect to the Virtual Network via vApp.
527 The settings of vApp is wrong. The settings of vApp is incorrect. Please verify the settings with reference to the Step2 and Step3-1 of following page.
(Reference:I cannot connect to the Virtual Network via vApp.
632 (1)For some reasons, the underlayNetwork between vApp and vCore is disconnected.
(2)Device connection is filtered by "Access List" of vCore
(1)Please try reconnecting when the connection of underlayNetwork is stable.
(2)It is necessary to change "Access List" of vCore
(Reference: Which address should I set for "Access List" of vCore, a global IP address or private IP address)
633 (1)vCore got inactivated.
(2)vCore settings were updated.
(3)Required protocol is blocked between vApp and vCore.
(1)vClient was disconnected since vCore got inactivated on the Business Portal (for Virtual).
Please reconnect it after pressing Start  for changing the status to  Starting
(2)vClient will be disconnected when the vCore settings are updated by binding the destination UserNetwork or vClient groups. Please try reconnecting.
(3)Required protocol is blocked, so please confirm Firewall/Mobile router setting on your end.
Reference:Reference:I can successfully connect to the Internet, but cannot connect to vApp/vAdapter

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