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Frequently Asked Questions

Information for frequently asked questions on Arcstar Universal One Virtual

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Registration Date: June 03,2015 / Update Date: November 24,2015

What is the meaning of vApp (iOS/MacOS) error codes?

The meaning of vApp (iOS/MacOS) error codes and the solution for them are as follows.
 

Code Meaning Solution
522 (1)Password is wrong.
(2)The settings of Authentication Option is wrong.
(1)Please confirm if you entered the correct password. Refer to Arcstar Universal One Virtual User's Guide for IT Administrator for how to reset Password.
(2)There is discrepancy between vApp and Business Portal (for Virtual) settings. Please verify the settings with reference to the Step3-4 of following page.
(Reference:I cannot connect to the Virtual Network via vApp.
525 The settings of the Business Portal (for Virtual) is wrong. The settings of vApp or the Business Portal (for Virtual) is incorrect. Please verify the settings with reference to the following page.
(Reference:I cannot connect to the Virtual Network via vApp
526 (1)Using the same vClinet ID at the same time.
(2)vClient is disabled.
(1)vClient ID cannot be used by more than two devices at a time. Please confirm if there is no other device conncecting to the network with the ID.
(2)Cannot connect to the network because vClient is set as Disable on the Business Portal.
Please try reconnecting after pressing the  On   for changing the status to Closed.
527 The settings of vApp is wrong. The settings of vApp is incorrect. Please verify the settings with reference to the following page.
(Reference:I cannot connect to the Virtual Network via vApp.
599 (1)There is no available underlayNetwork. (e.g. Internet)
(2)The protocols necessary for the communication between vApp and vCore are blocked.
(1)Please make sure you can access the Internet with iOS device normally, then try reconnectingspan>
(2)The protocols necessary to use this service are blocked. Please verify the settings of Firewall, mobile route and so on.
(Reference:I can successfully connect to the Internet, but cannot connect to vApp/vAdapter.
(1)For some reasons, the underlayNetwork between vApp and vCore is disconnected.
(2)vCore got inactivated.
(3)vCore settings were updated.
(1)Please try reconnecting when the connection of underlayNetwork is stable.
(2)vClient was disconnected since vCore got inactivated on the Business Portal (for Virtual).
Please reconnect it after pressing Start  for changing the status to  Starting.
(3)vClient will be disconnected when the vCore settings are updated by binding the destination UserNetwork or vClient groups. Please try reconnecting.

※…No error code appears, but the message indicating "VPN Connection. The connection has been disconnected since PPP server did not respond. Try connecting again." is displayed.

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