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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

1-10 / 61 items

I cannot connect to the Virtual Network via vApp.

If you cannot successfully connect to the virtual network via vApp, please follow the steps below to check the settings.

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I cannot connect properly.

We have prepared several answers for different usage patterns of the service. Click "See More" for details.

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What is the meaning of vApp (iOS/MacOS) error codes?

The meaning of vApp (iOS/MacOS) error codes and the solution for them are as follows.

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I cannot connect to a destination UserNetwork.

If you cannot connect to a destination UserNetwork, check your settings by following the steps below.

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On which OS does vApp run?

vApp runs on the following OS'es.
[Windows] 7 / 8.1 / 10 
[Android] 4.0 / 4.1 / 4.2 / 4.3 / 4.4 / 5.0 / 5.1 / 6.0 / 7.0 / 8.0
[iOS] 6.1 / 7 / 7.1 / 8 / 8.1 / 9 / 9.1 / 10 / 11
[MacOS] 10.9 / 10.10 / 10.11 / 10.12 / 10.13

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What is the meaning of vApp (Windows) error codes?

The meaning of vApp (Windows) error codes and the solution for them are as follows.

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I would like to know how to install vApp.

For how to download and install vApp, click "To details page"

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In vApp (iOS), I cannot send emails by "Send Logs".

vApp (iOS) cannot connect to the Internet when connecting to a virtual network. Disconnect the VPN connection once and then send emails.

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What is the meaning of vApp (Android) error codes?

The meaning of vApp (Android) error codes and the solution for them are as follows.

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Can I access the Internet while connecting to a virtual network?

"If you are connected to a virtual network using the vApp(windows), vApp(Android), or vAdapter(L3), you will be able to access the Internet and the virtual network at the same time. (Split tunneling is available.)

If you are connected to a virtual network using the vApp(iOS), vApp(MacOS) or vAdapter(L2), you can access only the virtual network. (Split tunneling is not available.)
It is a product specification."

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