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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

1-10 / 61 items

Display [330] error code when connecting to vApp(Windows).

There might be possibility of installation failure for vApp, so please follow the below procedure.
(Uninstall/Reinstall "vApp" and "Microsoft Visual C++ 2010 SP1 Redistributable Package")

Also, when installing vApp and Redistributable Package, please right click on installer and select [Run as administrator]

(1)Uninstall "vApp"

(2)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
*In case of installed x86 version

(3)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
*In case of installed x64 version
*To uninstall, other application which is using x64 version may not be worked properly.

(4)Restart PC

(5)Install "Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)" by selecting [Run as administrator]
(Reference:http://www.microsoft.com/en-US/download/details.aspx?id=8328)

(6)Install "vApp" by selecting [Run as administrator]
*If following message display during installing, please select [Yes] or [Install]

Would you install "Ubiquitous Client Virtual NIC"?

After completed above re-installation procedure, please retry to connect.

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I cannot connect even if I have reinstalled vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package.

In case you cannot connect even if you have conducted reinstallation of vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package, please confirm your usage enviroment by following this procedure.

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I cannot connect to the Virtual Network via vApp.

If you cannot successfully connect to the virtual network via vApp, please follow the steps below to check the settings.

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I cannot connect to a destination UserNetwork.

If you cannot connect to a destination UserNetwork, check your settings by following the steps below.

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When installing vApp (Windows), "Error 1722" appears and installation cannot be successfully completed.

If necessary software for vApp (Windows) to operate is not installed, "Error 1722" may be displayed.
If this error appears when using a vApp-supported OS (Windows 7/8/8.1), try the following steps.
Note: Select "Run As Administrator" for executing these steps.

(1) Uninstall vApp (Windows).
(2) Uninstall Microsoft Visual C++ 2010 SP1 redistributable package (x86).*Only if that is already installed.
(3) Install Microsoft Visual C++ 2010 SP1 redistributable package (x64).
*Only if that is already installed.
*By uninstalling this, the other applications which uses redistributable package (x64) can be unavailable.
(4) Reboot the PC.
(5) Reinstall Microsoft Visual C++ 2010 SP1 redistributable package (x86).
(Reference URL: http://www.microsoft.com/en-US/download/details.aspx?id=8328)
(6) Reinstall vApp (Windows).

For detailed installation procedure, see also "2-1. Installation" in vApp Operation Manual (Windows version).

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I cannot connect properly.

We have prepared several answers for different usage patterns of the service. Click "See More" for details.

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What is the meaning of vApp (Windows) error codes?

The meaning of vApp (Windows) error codes and the solution for them are as follows.

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To which IP address should I open a port necessary for using Universal One Virtual?

Based on our security policy, we do not disclose addresses accessed by vApp, vAdapters, or the Business Portal (for Virtual) in this service. Your understanding is greatly appreciated.

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When trying to add a destination UserNetwork, the message "The address is incorrect" is displayed.

The four addresses below cannot be registered as a destination UserNetwork and therefore the message "The address is incorrect" is displayed.
-0.0.0.0/0
-10.0.0.0/8
-172.16.0.0/12
-192.168.0.0/16

Note that this error also occurs and the address cannot be registered when (1) the host address is set to other than "/32," (2) there is an incorrect relation between the network address and subnet, (3) a global IP address is entered, and (4) wrong IP address is entered (like, extra "0" is included).

[Examples]
 (1)192.168.0.1/24 (correct address: 192.168.0.1/32)
 (2)192.168.1.64/24 (correct address: 192.168.1.64/26)
 (3)200.200.200.1/32 (global IP addresses cannot be registered)
 (4)192.168.00.1/32 (correct address: 192.168.0.1/32)

If you would like to use the address range mentioned above, please divide the segment in two, and make two destination addresses.

[Examples]
* When you would like to use 10.0.0.0/8(10.0.0.1 ~ 10.255.255.254)
 > 10.0.0.0/9 and 10.128.0.0/9

* When you would like to use 172.16.0.0/12(172.16.0.1 ~ 172.31.255.254)
 > 172.16.0.0/13 and 172.24.0.0/13

* When you would like to use 192.168.0.0/16(192.168.0.1 ~ 192.168.255.254)
 > 192.168.0.0/17 and 192.168.128.0/17

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On which OS does vApp run?

vApp runs on the following OS'es.
[Windows] 7 / 8.1 / 10 
[Android] 4.0 / 4.1 / 4.2 / 4.3 / 4.4 / 5.0 / 5.1 / 6.0 / 7.0 / 8.0
[iOS] 6.1 / 7 / 7.1 / 8 / 8.1 / 9 / 9.1 / 10 / 11
[MacOS] 10.9 / 10.10 / 10.11 / 10.12 / 10.13

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