Support by service : Frequently Asked Questions about Arcstar Universal One Virtual

Questions

Display [330] error code when connecting to vApp(Windows).

Answer

There might be possibility of installation failure for vApp, so please follow the below procedure.
(Uninstall/Reinstall "vApp" and "Microsoft Visual C++ 2010 SP1 Redistributable Package")
Also, when installing vApp and Redistributable Package, please right click on installer and select [Run as administrator]

(1)Uninstall "vApp"

(2)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
*In case of installed x86 version

(3)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
*In case of installed x64 version
*To uninstall, other application which is using x64 version may not be worked properly.

(4)Restart PC

(5)Install "Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)" by selecting [Run as administrator]
 (Reference:http://www.microsoft.com/en-US/download/details.aspx?id=8328

(6)Install "vApp" by selecting [Run as administrator]
*If following message display during installing, please select [Yes] or [Install]
Would you install "Ubiquitous Client Virtual NIC"?

After completed above re-installation procedure, please retry to connect.
If you are not able to connect, please also refer to below FAQ.

■FAQ
I cannot connect even reinstall vApp(Windows) and Microsoft Visual C++ Redistributable Package
 http://support.ntt.com/en/vpn-virtual/faq/detail/pide23000000it