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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

21-24 / 24 items

Can I log in to vApp from different terminals using the same ID?

You can log in from different terminals using the same ID. However, more than one terminal cannot be connected at the same time.

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In vApp (iOS), I cannot send emails by "Send Logs".

vApp (iOS) cannot connect to the Internet when connecting to a virtual network. Disconnect the VPN connection once and then send emails.

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In vApp (iOS), is there a way to know the IP address during virtual network connection?

While connecting to a virtual network, select "Settings" > "VPN" > "State." The "IP address" field displays the IP address being used.

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When Windows operates on Mac by using Boot Camp or VMware, can I install vApp?

Proper operation is not guaranteed in such an environment.

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