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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

11-20 / 24 items

What is the meaning of vApp (Android) error codes?

The meaning of vApp (Android) error codes and the solution for them are as follows.

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I am asked if I "Obtain configuration profile" every time I activate an account in vApp (iOS). Do I need to obtain it each time?

If you have already obtained the configuration profile, you do not need to obtain again unless otherwise instructed by your administrator. Tap "OK" and proceed to subsequent steps.
(For administrators) Ensure to let users know that the configuration profile needs to be obtained again when a pre-shared key of vCore has been updated in the Business Portal (for Virtual).

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About the necessary information when the connection to vApp is not available.

When you cannot connect to the virtual network via vApp (Windows), please contact us after acquiring the information from [A] to [C] below.

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I would like to change my password for vClient. Is there a limit to the number of characters?

Your password must meet the following conditions as specified in the vClient password policy.
[Available characters] Upper case letters (A-Z), lower case letters (a-z), and numbers (0-9)
[Number of characters]8-31 characters
[Password policy] A password must contain at least one upper case letter (A-Z), one lower case letter (a-z), and one number (0-9).

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When using vApp to connect to the virtual network, the IP address 169.254.xxx.xxx is assigned, and cannot use the sevice.

When the virtual NIC operating on Windows is not able to get the IP address normally, 169.254.xxx.xxx will be assigned and customers cannot communicate normally.
The possible reasons would be these two below.

{1}Lack of authority of Windows account operating vApp
{2}The conflict with the other application drivers on Window.

Please kindly be requested to confirm the following.
(The following is the explanation for Windows7. The operation can vary partly depending on OS )

(1)Confirm the authority of a user account
1. Open [Control Panel]
2. Open [User Accounts]
3. Open [Manage User Accounts]
4. Select the User who runs vApp in [Users] tab. Then, click [Properties]
5. Please confirm if the [group membership] would be [Standard user] or [Administrator]

(2)Confirm the condition of Windows service
1. Open "Control Panel".
2. Click [Administrative Tools]
3. Press the [Services] button
4. Look for [vnc_service] out of the list, and confirm that "Status" is "Started", "Startup Type" is "Manual", and "Log On As" is "Local System".
(When vApp is not in use or when vApp is not trying to connect to UNO Virtual, it is blank.)
5. Right-click on [vnc_service], then click on [Properties].
6. Please confirm that [Local System account(L)] is selected in [Log On] tab.

If you confirm (1)(2) and find no problem, possible reason {1} has nothing to do with this issue.

In that case, we assume vApp does not work normally due to a conflict with the other applications installed in your device.
Your cooperation would be greatly appreciated to check if there is a common application driver which is installed in the devices having this issue. Please try again after deleting such application driver.

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Is it possible to automatically establish VPN connection by vApp at startup of terminals?

Unfortunately, since VPN connection by vApp requires startup and authentication of the application, it cannot be linked with terminal startup. Connection should be made by the customer.

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I would like to know how to install vApp.

For how to download and install vApp, click "To details page"

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Can I assign static IP addresses to the terminals that connect to the virtual network?

Static IP address cannot be assigned to terminals when connecting to the virtual network by using vApp or vAdapter(L3), since IP address is automatically set on them.

Only in the case of using vAdapter(L2), terminals with manually assigned IP address can connect to the virtual network.
For more detail, please refer to the chapter from "3-3-3. Step to Start Using vAdapter" in "User's Guide for IT Administrator"

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How long can vApp stay connected continuously?

Only if you are using vApp(iOS), the connection will be automatically disconnected when no communication is done within 30 minutes.
However, the connection is NOT automatically disconnected as long as you are continuously using with any type of vApp (Android/iOS/Windows).
Note: vApp can be disconnected due to instability of underlayNetwork (Internet) or device's sleep mode.

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I lost a terminal connected to vApp. Can I force disconnection?

(For administrators) In the "vClient Edit" screen, click the "Off" button in the "Status" tab to force disconnection. Click "To details page" for details.

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