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Frequently Asked Questions

Information regarding frequently asked questions on AI Translation Platform Service "COTOHA Translator" in a list.

21-30 / 48 items

Are the words registered in the user dictionary translated with the appropriate articles, singular or plural forms?

In principle, the words stored in the user dictionary will be output as-is. However, there are cases where articles are added when parsing the sentences.

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Why does the PDF file output some times has totally different characters from the original?

For PDF files, the OCR (Optical Character Recognition) of the image may incorrectly recognize the image as text. Some times it could be improved by translating the original PowerPoint file, Word file, etc., or converting the original files to PDF using other software.

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I want to change the Administrator on the contract.

If you want to change the administrator on the contract which is needed for inquiry to helpdesk, please contact your local representative.

If you want to change the administrator account with the privileges for user registration etc., please login with the current administrator account, then change the mail address from the Account Settings menu at top right (gear icon) of the display. Please note that the password will note be changed with this operation, so, if needed, please change the password from the same menu or reset the password from sign in display.

If you can't login with the current administrator account, please ask our helpdesk with inquiry form of this support site.

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Is it possible to determine and delete the space for layout adjustment?

The system does not judge or delete it. So, it could cause mistranslation.

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Are there any file formats that you are very good or not so good at translating?

Because PDF uses Optical Character Recognition (OCR), it tends to be slightly less accurate and take longer time in translation of PDF files compared with other file formats.

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When translating from English to Japanese, is it possible to control the notation of the sentence ending such as "~ da/~ desu" and "~ shita/~ shimashita" in plain/polite form?

In "Translation Settings" of file translation and text translation, you can select notation from "Polite Form", "Plain Form" and "Auto" to control the notation of sentence ending.

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If I provided the learning data, will the learning data I provided be used by other companies?

We do not provide the learning data you provide to any other users.

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How can I register a user dictionary and a translation memory?

You can import CSV or TSV, or enter it directly on the web interface.
・Up to 20,000 pairs of original and translated text can be registered per user dictionary and translation memory.
・You cannot store multiple translation languages for one original language per a user dictionary or a translation memory.
・With user dictionary, the maximum number of characters that can be registered for 1 noun is 100.
・With translation memory, the maximum number of characters that can be registered for a single sentence is 1,000.

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Why do translation results sometimes differ depending on the presence or absence of punctuation?

It is a characteristic of NMT technology. The results may vary depending on presence or absence or punctuation and also differences in writing such as hiragana or kanji.

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Do I need to keep my browser open while translating files?

Once the source file is uploaded, the translation proceeds even if you logged out or closed your browser. After the translation is completed, you can download the translation results.

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