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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

41-50 / 61 items

Can I rent vAdapter?

We do not plan to provide rental vAdapter. If you would like to use the vAdapter, you need to purchase it.

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I would like to know how to install vApp.

For how to download and install vApp, click "To details page"

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Can I assign static IP addresses to the terminals that connect to the virtual network?

Static IP address cannot be assigned to terminals when connecting to the virtual network by using vApp or vAdapter(L3), since IP address is automatically set on them.

Only in the case of using vAdapter(L2), terminals with manually assigned IP address can connect to the virtual network.
For more detail, please refer to the chapter from "3-3-3. Step to Start Using vAdapter" in "User's Guide for IT Administrator"

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How long can vApp stay connected continuously?

Only if you are using vApp(iOS), the connection will be automatically disconnected when no communication is done within 30 minutes.
However, the connection is NOT automatically disconnected as long as you are continuously using with any type of vApp (Android/iOS/Windows).
Note: vApp can be disconnected due to instability of underlayNetwork (Internet) or device's sleep mode.

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Is it possible to set the same IP address for different destination User Networks?

Even if a part of IP address of plural desination UserNetworks are the same, that has no effect on the service.
However, please note that the service does not work normally if the completely same addresses are binded to vCore.

[Available]
-Destination UserNetwork A 172.16.0.0/17
-Destination UserNetwork B 172.16.0.1/32
> Although Destination UserNetwork B is the host address in the Destination UserNetwork A, the service works normally.

[Available]
-Destination UserNetwork A 172.16.0.0/17
-Destination UserNetwork B 172.16.0.0/18
> Although Destination UserNetwork B is the network address within the Destination UserNetwork A, the service works normally.

[Not available]
-Destination UserNetwork A 172.16.0.0/17
-Destination UserNetwork B 172.16.0.0/17
> If both the destination UserNetwork and subnet mask are the same, service will NOT work normally.

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Which address should I set for "Access List" of vCore, a global IP address or private IP address?

When using the Internet as underlayNetwork, use a global IP address.
- This function assumes that it is used together with static IP address service offered by your provider.
- When using this function, registering the "Permit" setting will reject all the accesses from non-registered IP address. Note that accesses from all vClient devices may be rejected if you accidentally register a private IP address.

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When trying to add a destination UserNetWork, the message "An error occurs. Please try again. Error code: 502" is displayed.

When adding a destination UserNetWork to vCore and a vClient group, if you click the "Register" or "Update" button while there are blank rows, the message "An error occurs. Please try again. Error code: 502" is displayed. Confirm that there is no blank row and try again.
To view the screen image, click "To details page."

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Where can I find Information regarding Planned Maintenance/Outages?

Information regarding Planned Maintenance/Outages is provided on the "Planned Maintenance/Outages" page in our Customer Support site.

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Where can I find outages information?

Outages information of this service is provided in two ways below.
(1) Fault of vCore and vGW
 Displayed in the Business Portal > "Arcstar Universal One" page > "Current alarms" widget.
(2) Fault of user authentication platform, etc.
  Displayed on the "Work and fault information" page in our Customer Support site.

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I lost a terminal connected to vApp. Can I force disconnection?

(For administrators) In the "vClient Edit" screen, click the "Off" button in the "Status" tab to force disconnection. Click "To details page" for details.

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