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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

41-50 / 61 items

I would like to add a vClient ID. When do I start being charged for the fee?

If you are using vApp, the fee is charged when you add a new vClient ID on the Business Portal. If you are using vAdapter, the fee is charged when you register vAdapter as a vClient group on the portal.

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Do I need to apply for the use of additional vClients?

If you use vApp, you can add vClient IDs on the Business Portal. If you wish to add vAdapters, please submit an application form.

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Does vAdapter have a routing function?

vAdapter does not have a routing function. A broadband router needs to be prepared by the customer.

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Can I log in to vApp from different terminals using the same ID?

You can log in from different terminals using the same ID. However, more than one terminal cannot be connected at the same time.

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While connecting to a virtual network, the network became unstable and was disconnected. I tried reconnection, but an error message appears and I cannot reconnect it.

(Carrier's)Equipment of "UNO Virtual" may retain the connection information. Retry after approximately 5 minutes.

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In vApp (iOS), I cannot send emails by "Send Logs".

vApp (iOS) cannot connect to the Internet when connecting to a virtual network. Disconnect the VPN connection once and then send emails.

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In vApp (iOS), is there a way to know the IP address during virtual network connection?

While connecting to a virtual network, select "Settings" > "VPN" > "State." The "IP address" field displays the IP address being used.

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When Windows operates on Mac by using Boot Camp or VMware, can I install vApp?

Proper operation is not guaranteed in such an environment.

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I cannot connect to the Virtual Network via vApp.

If you cannot successfully connect to the virtual network via vApp, please follow the steps below to check the settings.

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What is the meaning of vApp (Windows) error codes?

The meaning of vApp (Windows) error codes and the solution for them are as follows.

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