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Frequently Asked Questions

Information regarding frequently asked questions on NTT Communications Business Portal in a list.

1-10 / 46 items

What if I forget identification information for Business Portal?

If you forgot your Identification information such as your email address, name, and contact telephone number which you write order sheet, please contact your sales representative from our company.
More detail information is in "See More" below.

See More

Inquiry

[Enterprise Cloud] What should I do if I get the error message "ERROR : MP063 Password for Enterprise Cloud is expired. Please contact your Administrator to go User Management menu to Reset Password in User edit screen."?

Administrator can reset password for Enterprise Cloud in following steps:

1. Login Business Portal with administrator's account

2. Click "User Management"

3. Click "Edit" for the user in the user list

4. Click "Reset Password" button in "Edit User" screen

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Inquiry

[Arcstar Universal One] New circuit opened today is NOT displayed in this portal.

As for Arcstar Universal One, it is displayed 7days later from the completion date for Japan domestic circuit, 15 hours later from the completion date for global circuit.

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Inquiry

[Arcstar Universal One] Where can I see maintenance information of guaranteed circuit in this portal?

As for Arcstar Universal One, Maintenance information is supported for only best-effort circuit.

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Inquiry

[Arcstar Universal One] Where can I see alarm history in this portal?

As for Arcstar Universal One, alarm history is NOT supported.

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Inquiry

[Arcstar Universal One] Why is the number of circuit in traffic report different from actual contracted circuit?

As for Arcstar Universal One, in traffic report, circuits are displayed per a unit of representative contract number.

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Inquiry

[Arcstar Universsal One] How do I change the contact information of "Maintenance Arrangement" and "Trouble Notifications" that is registered each circuit?

Directly contact sales who will take care of the changing contact information of "Maintenance Arrangement" and "Trouble Notifications".

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Inquiry

[Arcstar Universal One] How do I stop notification of circuits failer for a fixed period? (N# circuits.)

Recommend to use "Monitoring Suspension"
1) Click "Service" on the Global Navigation and select "Arcstar Universal One" transitions to top of Arcstar Universal One service Site.
2) Click the "Maintenance tab" and select the "Monitoring Suspension" and click the Add button to show the the setting screen.

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Inquiry

[Arcstar Universal One] How do I stop notification of circuits failer for a fixed period? (W# circuits.)

Send an e-mail with necessary information to the department "Global Operations Center", they will stop monitoring instead.

------------------
■TO:maintenance-report@ntt.com
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■Necessary Information
・Customer name
・Appropriate location
・Circuit ID (starting with "W")
・Begin time for the stop monitoring
・Termination time for the stop monitoring
・The reason for the request

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Inquiry

[Arcstar Universal one] Router icon is not located correctly on network map.

The location of Router icon on network map, is located based on point of prefectures name, according to geocode data by Google.
(Icon is not telling where Router is)

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