Support by service : Frequently Asked Questions about NTT Communications Business Portal

Questions

[Arcstar Universal One]What is eash status mean of Maintenance Tickets?

Answer

Status of "Maintenance ticket" is allocated by 6 steps as follows.
-----------------------------------------------
Opened: Ticket is accepted by an operator
Analyzing: Clarifying the Ticket
OnHold: Ticket is on hold for some reason
Pepailing:The issue is under reparing
Resolved:The issue was resolved
Closed: Recovery was confirmed by the customer
-----------------------------------------------