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Frequently Asked Questions

Information regarding frequently asked questions on NTT Communications Business Portal in a list.

31-40 / 47 items

How do I know the Business Portal Administrator?

Please contact sales directly.

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What should I do if I get the error message "This email address is already registered."?

Please contact the NTT Communications Business Portal help desk.

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How many user account can I create in this portal?

There is no upper limitation for the number of user account.

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How can I delete "Contact User"?

The account of "Contact User" will not be able to be deleted. You can delete the user account after changing contact user to another user account .

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How can I change "Contact User"?

When you are an administrative user, you can change "Contact User" using "User Management" menu, access in header.
In the User Information screen, click "pencil" icon for new contact user, check "Check here for Contact user".

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How can I change default language in this portal?

You can select default language in this portal from Japanese/English with using browser language preference. Please see each browser's help how to change browser's language preference.

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How can I change "User Name" and "Contact (Phone#)"?

You can change login ID (email address) using "Edit Profile" menu, access from your user name located in header.
In the Edit User Profile screen, Change "User Name" and "Contact (Phone#)" then "Save" button.

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How can I change login ID (email address)?

You can change login ID (email address) using "Edit Profile" menu, access from your user name located in header.
In the Edit User Profile screen, fill "Email Address" and "Email Address (Confirm) " then "Save" button.

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I have set up the access control based on IP Address, but the user can not access.

Enter Global IP Address to "IP Address to allow access to portal". Make sure you have not entered Private IP Address.

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How can I reset the password for matrix authentication?

you can change the password from the Login screen. Please refer to “3. Change or reset password of Portal” in the User manual for authentication screen
(can be displayed from Help menu on Login screen).

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