How to use the support site
Service registration / email setting method
The registered services are listed on the top of the Maintenance / Outages notice service, and you can quickly access the support page of each service and check the posting status of maintenance / failure information.
To set the delivery of maintenance / failure information mail, you must first register the service with My Support.
Click here for the registration procedure for the Maintenance / Outages notice service
* The captured image may differ from the actual one.
Register the service in the Maintenance / Outages notice service
![](/upload/migration/image_guide/en/business/mysupportRegist_1.png)
Registration is done from the support page of each service.
- [1] Service addition
- Click the Add Service button from "Individual Customer Service" or "Corporate Customer Service" of the Maintenance / Outages notice service.
![](/upload/migration/image_guide/en/business/mysupportRegist_2.png)
- [2] Service selection
- Click the service name.
![](/upload/migration/image_guide/en/business/mysupportRegist_3.png)
- [3] Service registration
-
Scroll down the service and click "Register".
(If you have not logged in, you need to log in)
![](/upload/migration/image_guide/en/business/mysupportRegist_4.png)
- [4] Registration item selection
- Select a registration item and click "Confirm"
![](/upload/migration/image_guide/en/business/mysupportRegist_5.png)
- [5] Confirmation of registration details
- Check the contents and click "Register"
![](/upload/migration/image_guide/en/business/mysupportRegist_6.png)
- [6] Registration confirmation
- Registered in the Maintenance / Outages notice service
Register the delivery email address
![](/upload/migration/image_guide/en/business/mysupportRegist_7.png)
- [1] Email address registration
- Click "New Registration".
![](/upload/migration/image_guide/en/business/mysupportRegist_8.png)
- [2] Enter required information
- Specify your email address and delivery date and time, then click Next.
![](/upload/migration/image_guide/en/business/mysupportRegist_9.png)
- [3] Temporary registration
-
Check the contents and click "Temporary registration".
This completes the temporary registration.
![](/upload/migration/image_guide/en/business/mysupportRegist_10.png)
- [4] Main registration
-
A "Notice of Temporary Registration of maintenance / Failure Information Email Delivery Address" email will be sent to the registered email address.
Within 30 minutes, click on the URL in the body.
* If 30 minutes have passed, please try again from new registration.
Registration is complete.
Delete the service from the Maintenance / Outages notice service
![](/upload/migration/image_guide/en/business/mysupportRegist_11.png)
Deletion is performed from the Maintenance / Outages notice service top.
- [1] Service deletion
- Click Remove for the service you want to remove.
![](/upload/migration/image_guide/en/business/mysupportRegist_12.png)
- [2] Service deletion confirmation
-
Click the delete confirmation button to delete the service.
This completes the deletion.