How to use the support site

How to use the maintenance

The customer support site provides information on maintenance and breakdown of each service.
maintenance here.
* The captured image may differ from the actual one.

Search for maintenance / failure information (search by date or area)

[1] search by date or area
You can search by specifying the maintenance status, failure status, and date and time.
[2] List of maintenance / failure information
A list of maintenance / failure information that meets the selected conditions is displayed.

Convenient usage

We have prepared several methods for checking maintenance / failure information. Please use it according to the situation.


We deliver maintenance / failure information via RSS.
Please register with your reader or browser to use it.

  1. Search for the service from the information page for maintenance / failure information.
  2. Click the RSS mark to the right of the service name to register the opened page in an RSS-only reader or RSS-compatible browser.

mail delivery

A maintenance / failure information email will be sent to the registered email address.
Please register the mail delivery destination and necessary information.

  1. Obtain a customer support ID.
    * Registration is free. You can get it just by registering a simple item.

    Customer support ID new registration

  2. Log in with the customer support ID you obtained.
    After logging in, click "New Registration" from the delivery destination email address management of "Maintenance / Outages notice service".
    Here, register the e-mail address you want to deliver.
  3. Next, click "Add individual customer service" or "Add corporate customer service" in "Maintenance / Outages notice service" to display the service list.
  4. Find the service you want to receive the email from the service list, and click "Register" from the delivery column to register the maintenance / failure information email.

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