Support by service : Frequently Asked Questions about Enterprise Mail

Service menu support information

Service menu support information

Questions

[Enterprise Mail] What happens if it is found that the email infected with virus when transmitted through Enterprise Mail?

Answer

The following operations will be performed based on the results of the virus check when mail is sent.
1)Operation at the time of virus discovery
It returns the error mail to the sender after blocking the transmission.
2)Warning mail about virus discovery
It will be sent to the sender(contractor) that warning mail about the virus that has been found.
At the same time, the warning mail also will be sent to “postmaster@customer domain name(customer’s system administrators)”