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Frequently Asked Questions

Information regarding frequently asked questions on NTT Communications Business Portal in a list.

11-20 / 46 items

[Arcstar Universal One] Is there any content that measuring speed of best-effort circuit?

There is no content that measuring speed of circuit.

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[Arcstar Universal One] How do I request orders from Business Portal?

It is mentioned in the instructions "7. Orders Tab" of User's guide.(Arcstar Universal One)

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[Arcstar Universal One] Is it possible to request orders anytime?

You can request orders from 9:00 to 17:30 in japan time during weekdays.(except weekend)

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[Arcstar Universal One]What is eash status mean of Maintenance Tickets?

Status of "Maintenance ticket" is allocated by 6 steps as follows.
-----------------------------------------------
Opened: Ticket is accepted by an operator
Analyzing: Clarifying the Ticket
OnHold: Ticket is on hold for some reason
Pepailing:The issue is under reparing
Resolved:The issue was resolved
Closed: Recovery was confirmed by the customer
-----------------------------------------------

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[Arcstar Universal One]How do I access to the Arcstar Universal One mobile, from Business Portal?

[Transition of Arcstar Universal One mobile method]
1) Access https://b-portal.ntt.com/ and log in
2) Click "Service" on the Global Navigation and select "Arcstar Universal One" transitions to top of Arcstar Universal One service Site.
3) Click Service tab and select "Over view"
4) Select appropriate circuit number of Arcstar Universal One mobile
5) Service detail information will be displayed. Click circuit ID starting with "N" in the screen middle right
6) Circuit detail information will be displayed. Click "mobile circuits managenent" button in the screen top left transitions to the circuit management screen for Arcstar Universal One mobile.

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[Arcstar Universal One]How do I download the User guide for "Arcstar Universal One mobile"?

[User guide (Arcstar Universal One mobile) downloading method]
1) Access https://b-portal.ntt.com/ and log in
2) Click "Service" on the Global Navigation and select "Arcstar Universal One" transitions to top of Arcstar Universal One service Site.
3) Click "Docs" from a list of the "Admin tab"
4) Download "Arcstar Universal One mobile _User's guide_en_ver_xxx.pdf" from Service Specific Documents.

※xxx:version number

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[Arcstar IP Voice]How can I access Config Change site of IP Voice?

You can access it in following steps:
1.Log in to Business Portal
2.Click "Arcstar IP Voice" that is displayed in "Your Services" section when you move the cursor over "Services" in the Global Navigation.
3.Click "Config Change" that is displayed when you move the cursor over "Admin" tab.

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[Arcstar IP Voice]How can I download User guide of Config Change?

You can download it from the initial page of Config Change site.

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[Arcstar IP Voice]New contract opened today is NOT displayed in this portal.

As for Arcstar IP Voice, it is displayed a few days later from the start date.
Actually, it has no impact on Config Change whether it's displayed or not.

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[Arcstar IP Voice]What should I do if I get the error message "Other user is controlling"?

In the following case, you get the error message. Please confirm your situation and deal with it.

Case 1.
You are accessing Config Change site with plural account at the same time. Please have the other account log out.

Case 2.
You are accessing Config Change site with plural tab at the same time. Please close the other tabs.

Case 3.
You are accessing Config Change site again before the initial page of Config Change site has not desplayed fully yet. Please try again after waiting for 15 minutes without doing anything.

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