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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

51-60 / 61 items

vAdapter has failed. Can you provide a replacement?

Yes, we can provide it depending on the contract content. Please contact our maintenance support desk.

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I lost my vAdapter. Do you provide a replacement?

Unfortunately, we do not provide a replacement. A new vAdapter needs to be purchased.

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Can I view the history of ID additions/deletions, moves of vClient groups, etc.?

Unfortunately, operation history of the Business Portal cannot be viewed.

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I would like to add a vClient ID. When do I start being charged for the fee?

If you are using vApp, the fee is charged when you add a new vClient ID on the Business Portal. If you are using vAdapter, the fee is charged when you register vAdapter as a vClient group on the portal.

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Do I need to apply for the use of additional vClients?

If you use vApp, you can add vClient IDs on the Business Portal. If you wish to add vAdapters, please submit an application form.

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Does vAdapter have a routing function?

vAdapter does not have a routing function. A broadband router needs to be prepared by the customer.

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Can I log in to vApp from different terminals using the same ID?

You can log in from different terminals using the same ID. However, more than one terminal cannot be connected at the same time.

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While connecting to a virtual network, the network became unstable and was disconnected. I tried reconnection, but an error message appears and I cannot reconnect it.

(Carrier's)Equipment of "UNO Virtual" may retain the connection information. Retry after approximately 5 minutes.

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In vApp (iOS), I cannot send emails by "Send Logs".

vApp (iOS) cannot connect to the Internet when connecting to a virtual network. Disconnect the VPN connection once and then send emails.

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In vApp (iOS), is there a way to know the IP address during virtual network connection?

While connecting to a virtual network, select "Settings" > "VPN" > "State." The "IP address" field displays the IP address being used.

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