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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

51-60 / 61 items

Where can I find Information regarding Planned Maintenance/Outages?

Information regarding Planned Maintenance/Outages is provided on the "Planned Maintenance/Outages" page in our Customer Support site.

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Where can I find outages information?

Outages information of this service is provided in two ways below.
(1) Fault of vCore and vGW
 Displayed in the Business Portal > "Arcstar Universal One" page > "Current alarms" widget.
(2) Fault of user authentication platform, etc.
  Displayed on the "Work and fault information" page in our Customer Support site.

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I lost a terminal connected to vApp. Can I force disconnection?

(For administrators) In the "vClient Edit" screen, click the "Off" button in the "Status" tab to force disconnection. Click "To details page" for details.

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vAdapter has failed. Can you provide a replacement?

Yes, we can provide it depending on the contract content. Please contact our maintenance support desk.

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I lost my vAdapter. Do you provide a replacement?

Unfortunately, we do not provide a replacement. A new vAdapter needs to be purchased.

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Can I view the history of ID additions/deletions, moves of vClient groups, etc.?

Unfortunately, operation history of the Business Portal cannot be viewed.

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I would like to add a vClient ID. When do I start being charged for the fee?

If you are using vApp, the fee is charged when you add a new vClient ID on the Business Portal. If you are using vAdapter, the fee is charged when you register vAdapter as a vClient group on the portal.

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Do I need to apply for the use of additional vClients?

If you use vApp, you can add vClient IDs on the Business Portal. If you wish to add vAdapters, please submit an application form.

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Can I log in to vApp from different terminals using the same ID?

You can log in from different terminals using the same ID. However, more than one terminal cannot be connected at the same time.

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While connecting to a virtual network, the network became unstable and was disconnected. I tried reconnection, but an error message appears and I cannot reconnect it.

(Carrier's)Equipment of "UNO Virtual" may retain the connection information. Retry after approximately 5 minutes.

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