Information for frequently asked questions on Arcstar Universal One Virtual
Registration Date: November 24,2015 / Update Date: November 24,2015
There might be possibility of installation failure for vApp, so please follow the below procedure.
(Uninstall/Reinstall "vApp" and "Microsoft Visual C++ 2010 SP1 Redistributable Package")
Also, when installing vApp and Redistributable Package, please right click on installer and select [Run as administrator]
(2)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
*In case of installed x86 version
(3)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
*In case of installed x64 version
*To uninstall, other application which is using x64 version may not be worked properly.
(5)Install "Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)" by selecting [Run as administrator]
(6)Install "vApp" by selecting [Run as administrator]
*If following message display during installing, please select [Yes] or [Install]
Would you install "Ubiquitous Client Virtual NIC"?
After completed above re-installation procedure, please retry to connect.
If you are not able to connect, please also refer to below FAQ.
I cannot connect even reinstall vApp(Windows) and Microsoft Visual C++ Redistributable Package