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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

1-10 / 61 items

I cannot connect to the Virtual Network via vApp.

If you cannot successfully connect to the virtual network via vApp, please follow the steps below to check the settings.

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What is the meaning of vApp (Windows) error codes?

The meaning of vApp (Windows) error codes and the solution for them are as follows.

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What is the meaning of vApp (Android) error codes?

The meaning of vApp (Android) error codes and the solution for them are as follows.

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Which address should I set for "Access List" of vCore, a global IP address or private IP address?

When using the Internet as underlayNetwork, use a global IP address.
- This function assumes that it is used together with static IP address service offered by your provider.
- When using this function, registering the "Permit" setting will reject all the accesses from non-registered IP address. Note that accesses from all vClient devices may be rejected if you accidentally register a private IP address.

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Do I need to apply for the use of additional vClients?

If you use vApp, you can add vClient IDs on the Business Portal. If you wish to add vAdapters, please submit an application form.

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Does vAdapter have a routing function?

vAdapter does not have a routing function. A broadband router needs to be prepared by the customer.

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I cannot connect properly.

We have prepared several answers for different usage patterns of the service. Click "See More" for details.

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I cannot connect even if I have reinstalled vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package.

In case you cannot connect even if you have conducted reinstallation of vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package, please confirm your usage enviroment by following this procedure.

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When I try to use the Business Portal (Virtual version), an error screen is displayed.

If you use the Business Portal (for Virtual) in Internet Explorer, an error screen "Web page not found (HTTP 404)" will be displayed. Please use one of the following browsers, which are supported by the Business Portal (for Virtual).
*Mozilla Firefox latest version  (Operation has been verified with version 27 as of May 2014)
*Google Chrome latest version  (Operation has been verified with version 32 as of May 2014)

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I cannot connect to the Virtual Network via vAdapter.

If you cannot successfully connect to the virtual network via vAdapter, please follow the steps below to check the settings.

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