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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

1-10 / 61 items

I cannot connect to a destination UserNetwork.

If you cannot connect to a destination UserNetwork, check your settings by following the steps below.

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Inquiry

What is the meaning of vApp (Windows) error codes?

The meaning of vApp (Windows) error codes and the solution for them are as follows.

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Inquiry

I cannot connect properly.

We have prepared several answers for different usage patterns of the service. Click "See More" for details.

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I cannot connect to the Virtual Network via vApp.

If you cannot successfully connect to the virtual network via vApp, please follow the steps below to check the settings.

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I would like to know how to install vApp.

For how to download and install vApp, click "To details page"

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On which OS does vApp run?

vApp runs on the following OS'es.
[Windows] 7 / 8.1 / 10 
[Android] 4.0 / 4.1 / 4.2 / 4.3 / 4.4 / 5.0 / 5.1 / 6.0 / 7.0 / 8.0
[iOS] 6.1 / 7 / 7.1 / 8 / 8.1 / 9 / 9.1 / 10 / 11
[MacOS] 10.9 / 10.10 / 10.11 / 10.12 / 10.13

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About profile check of vApp (iOS/MacOS)

How to check the profile of vApp (iOS/MacOS) is described here.

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I cannot connect even if I have reinstalled vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package.

In case you cannot connect even if you have conducted reinstallation of vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package, please confirm your usage enviroment by following this procedure.

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Inquiry

Can I confirm the service fee for this month?

The amount of payment is not shown on Business Portal (for Virtual). We would be appreciated if you would follow the procedure below and calculate it by confirming the Peak Record Number of vClient.
(1) Click [Contract Information]on the Business Portal (for Virtual)
(2) Select any day of the month from [Peak Record: Number of vClient] box.
(3) Peak Record Number (vApp/vAdapter) will be displayed.

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About vApp authentication option settings.

Please confirm following vApp authentication option settings.

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