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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

11-20 / 61 items

Display [330] error code when connecting to vApp(Windows).

There might be possibility of installation failure for vApp, so please follow the below procedure.
(Uninstall/Reinstall "vApp" and "Microsoft Visual C++ 2010 SP1 Redistributable Package")

Also, when installing vApp and Redistributable Package, please right click on installer and select [Run as administrator]

(1)Uninstall "vApp"

(2)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
*In case of installed x86 version

(3)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
*In case of installed x64 version
*To uninstall, other application which is using x64 version may not be worked properly.

(4)Restart PC

(5)Install "Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)" by selecting [Run as administrator]
(Reference:http://www.microsoft.com/en-US/download/details.aspx?id=8328)

(6)Install "vApp" by selecting [Run as administrator]
*If following message display during installing, please select [Yes] or [Install]

Would you install "Ubiquitous Client Virtual NIC"?

After completed above re-installation procedure, please retry to connect.

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What is the meaning of vApp (iOS/MacOS) error codes?

The meaning of vApp (iOS/MacOS) error codes and the solution for them are as follows.

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What is the meaning of vApp (Android) error codes?

The meaning of vApp (Android) error codes and the solution for them are as follows.

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Can I access the Internet while connecting to a virtual network?

"If you are connected to a virtual network using the vApp(windows), vApp(Android), or vAdapter(L3), you will be able to access the Internet and the virtual network at the same time. (Split tunneling is available.)

If you are connected to a virtual network using the vApp(iOS), vApp(MacOS) or vAdapter(L2), you can access only the virtual network. (Split tunneling is not available.)
It is a product specification."

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I cannot bind more than 8 destination UseNetworks to vCore.

Please be advised the maximum number of destination UserNetwork that can be configured on portal is '13', but the maximum number of destination UserNetwork that can be binded to vCore at a time is '8'.
* If you try to register more than 13, an error message "more than table limit" appears.

*According to the situation, the number of destination UserNetwork can be reduced by changing the destination UserNetworks to network address.
<Example>
Host A(192.168.0.1/32)
Host B(192.168.0.2/32)
If these two are registered, they can be integrated into one destination UserNetwork
such as Network A(192.168.0.0/17)

The number of destination UserNetwork is limited, so please refer to FAQ below, too.

*FAQ
When trying to add a destination UserNetwork, the message "The address is incorrect" is displayed.
http://support.ntt.com/en/vpn-virtual/faq/detail/pide23000000cg

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When trying to use the Business Portal (Virtual version), the message "An error occurs. Please try again. Error code: 502" is displayed.

When many people are trying to access the portal at the same time, the message "An error occurs. Please try again. Error code: 502" can be displayed. In that case, please try again after a while.
To view the screen image, click "See more."

Incidentally, when you would like to modify a single vClient, please enter the vClientID and click magnifying glass icon after closing the error message. Then, only the entered vClientID will be displayed. You can modify the vClient by double-clicking the ID.

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When I try to use the Business Portal (Virtual version), an error screen is displayed.

If you use the Business Portal (for Virtual) in Internet Explorer, an error screen "Web page not found (HTTP 404)" will be displayed. Please use one of the following browsers, which are supported by the Business Portal (for Virtual).
*Mozilla Firefox latest version  (Operation has been verified with version 27 as of May 2014)
*Google Chrome latest version  (Operation has been verified with version 32 as of May 2014)

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I cannot connect to the Virtual Network via vAdapter.

If you cannot successfully connect to the virtual network via vAdapter, please follow the steps below to check the settings.

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When installing vApp (Windows), "Error 1722" appears and installation cannot be successfully completed.

If necessary software for vApp (Windows) to operate is not installed, "Error 1722" may be displayed.
If this error appears when using a vApp-supported OS (Windows 7/8/8.1), try the following steps.
Note: Select "Run As Administrator" for executing these steps.

(1) Uninstall vApp (Windows).
(2) Uninstall Microsoft Visual C++ 2010 SP1 redistributable package (x86).*Only if that is already installed.
(3) Install Microsoft Visual C++ 2010 SP1 redistributable package (x64).
*Only if that is already installed.
*By uninstalling this, the other applications which uses redistributable package (x64) can be unavailable.
(4) Reboot the PC.
(5) Reinstall Microsoft Visual C++ 2010 SP1 redistributable package (x86).
(Reference URL: http://www.microsoft.com/en-US/download/details.aspx?id=8328)
(6) Reinstall vApp (Windows).

For detailed installation procedure, see also "2-1. Installation" in vApp Operation Manual (Windows version).

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Do I need to apply for the use of Business Portal?

Yes, you need to request the use of Business Portal. Please refer to the link below for details.
Note: When you apply for this service "Arcstar Universal One Virtual", a request for Business Portal (for Virtual) is NOT necessary since you can use it on the Business Portal.

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