Support

Search

Close

My Support

Close

  • Guest Welcome
  • Login
  • Register
  • Help
  • 「Arcstar Universal One Virtual」, Are you sure you want to register this support information to My Support?

    • Register
    • Cancel

Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

11-20 / 61 items

When I try to use the Business Portal (Virtual version), an error screen is displayed.

If you use the Business Portal (for Virtual) in Internet Explorer, an error screen "Web page not found (HTTP 404)" will be displayed. Please use one of the following browsers, which are supported by the Business Portal (for Virtual).
*Mozilla Firefox latest version  (Operation has been verified with version 27 as of May 2014)
*Google Chrome latest version  (Operation has been verified with version 32 as of May 2014)

To details page

Inquiry

I cannot connect to the Virtual Network via vAdapter.

If you cannot successfully connect to the virtual network via vAdapter, please follow the steps below to check the settings.

See More

Inquiry

Do I need to apply for the use of Business Portal?

Yes, you need to request the use of Business Portal. Please refer to the link below for details.
Note: When you apply for this service "Arcstar Universal One Virtual", a request for Business Portal (for Virtual) is NOT necessary since you can use it on the Business Portal.

To details page

Inquiry

Can I confirm the service fee for this month?

The amount of payment is not shown on Business Portal (for Virtual). We would be appreciated if you would follow the procedure below and calculate it by confirming the Peak Record Number of vClient.
(1) Click [Contract Information]on the Business Portal (for Virtual)
(2) Select any day of the month from [Peak Record: Number of vClient] box.
(3) Peak Record Number (vApp/vAdapter) will be displayed.

To details page

Inquiry

How can I connect vAdapter?

For how to connect vAdapter, click "See More".

See More

Inquiry

Can I rent vAdapter?

We do not plan to provide rental vAdapter. If you would like to use the vAdapter, you need to purchase it.

To details page

Inquiry

Where can I find Information regarding Planned Maintenance/Outages?

Information regarding Planned Maintenance/Outages is provided on the "Planned Maintenance/Outages" page in our Customer Support site.

To details page

Inquiry

Where can I find outages information?

Outages information of this service is provided in two ways below.
(1) Fault of vCore and vGW
 Displayed in the Business Portal > "Arcstar Universal One" page > "Current alarms" widget.
(2) Fault of user authentication platform, etc.
  Displayed on the "Work and fault information" page in our Customer Support site.

To details page

Inquiry

I lost a terminal connected to vApp. Can I force disconnection?

(For administrators) In the "vClient Edit" screen, click the "Off" button in the "Status" tab to force disconnection. Click "To details page" for details.

See More

Inquiry

vAdapter has failed. Can you provide a replacement?

Yes, we can provide it depending on the contract content. Please contact our maintenance support desk.

To details page

Inquiry

To the top of this page