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Frequently Asked Questions

Information for frequently asked questions on Arcstar Universal One Virtual

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Registration Date: June 29,2015 / Update Date: June 16,2016

What do I do if I forgot the password for vClient?

If you changed the original password, there is no way of checking the password.

Please reset the password by following the procedure below.

1. Login to the Business Portal (for Virtual)
2. Double-click the vClient you want to reset the password of
3. Click the "Password Reset" button on the "vClient Edit" screen
4. Click the "Send button"

If you would like to take a look at the image of how to manipulate the "vClient Edit" screen, refer to the page below.

*FAQ
I registered a new vClient, but did not receive a password notification email.
http://support.ntt.com/en/vpn-virtual/faq/detail/pide23000000br

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