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Frequently Asked Questions

Information regarding frequently asked questions in a list.

31-40 / 176 items

I do not know the login information.- Workspace MDM

Contact our help desk as follows;
https://support.ntt.com/en/inquiry/

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I checked "Stay logged in," but I cannot log in automatically.- Workspace MDM

You can log in the management site automatically for only 14 days after you have checked "Stay logged in.” You need to re-enter the login information after 14 days. Once you log out, you will need to manually log in the next time. Enter your login information and log in again.

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I cannot create a new user.- Workspace MDM

Do you have enough licenses?
Depending on your contract, you may have a limit on the number of users you can create.
The number of your licenses is displayed on management site.

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One of our devices was lost. I want to lock the device remotely as soon as possible.- Workspace MDM

Please refer to below steps for locking the device remotely;
≪Android≫
1) Click [Remote Lock] from the main menu, and create a setting group to lock.
 (For details, refer to "Android - Restrictions-Remote Lock" in 《Management Site User Manual Android》)
 * If the setting group to lock is already created, you don’t have to create a new one.
2) Select the device you want to lock from [Assets].
3) Open the [Settings] tab, and change the "Remote Lock" status to lock the device.
 (For details on step 2 and 3, refer to "Using the management site-Assets-Settings-Allocate setting group to a singular device" in 《Management Site User Manual Using the management site》.)

≪iPhone / iPad≫
1) Select the device you want to lock from [Assets].
2) Open the [Others] tab and select "Remote Control.” Click [Execute] in "Remote Lock.”
 (For details, refer to "Using the management site-Assets-Settings-Remote Lock (iOS)" in 《Management Site User Manual Using the management site》.)

≪Windows≫
1) Select the device you want to lock from [Assets].
2) Click [Remote Control], then click the [Execute] button of [Remote Lock].
 (For details, refer to "Using the management site-Assets-Settings-Remote Lock (Windows)" in 《Management Site User Manual Using the management site》.)

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I want to know which device is available with Workspace MDM .- Workspace MDM

Please refer to "List of Compliant Android Agent" in the help page.
(Refer to "Using the management site-Home" in 《Management Site User Manual Using the management site》 on how to show the help page.)

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The error page 413, “Request Entity Too Large" was displayed when I imported data.- Workspace MDM

The size of the import file is too large.
* The file size is limited to 10MB. Please resize the file to less than 10MB and try again.

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What keys are used when adding contact information to device's contact list, with “Contact List” function?- Workspace MDM

Below keys are used;
・Last Name
・First Name
・Phone Number
# If above all information is already registered to Android device, you cannot register them to its device.

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Can I change or delete the contact list of devices, with “Contact List” function?- Workspace MDM

No, you cannot change or delete contact list.

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Can I register several phone numbers or e-mail address in a line of contact list?- Workspace MDM

No. You can register only one phone number and one e-mail address in a line of contact list.
If you want to register more than one, you need to use multiple lines.

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What would happen if I set a setting group to a device which already set to another setting group?- Workspace MDM

The setting group which is set to the device later is applied.
The original setting group is overwritten.

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