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Frequently Asked Questions

Information regarding frequently asked questions in a list.

31-40 / 176 items

[iOS:Application Distribution] Can I distribute the latest version of the application with the application distribution?- Workspace MDM

In the application distribution, it is the function "Distribute application specified by Store ID”. The version to be delivered is based on Apple's specifications.

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[iOS:Application Distribution] About the distribution method of the original application. Can I distribute without a manifest file (plist)?- Workspace MDM

Distribution without manifest file (plist) cannot be done.
To distribute the original application, the following two is required.
・Original application (ipa)
・Manifest file (plist)

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[iOS:Application Distribution] "The manifest file" XXXX.plist "is incorrect." but what should I do?- Workspace MDM

One of the following values in the manifest file may be incorrect.
Please review the value.
・bundle-identifier
・bundle-version
・title

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[iOS:Application Distribution] "The manifest file" XXXX.plist "is incorrect." but what should I do?- Workspace MDM

One of the following values in the manifest file may be incorrect.
Please review the value.
・bundle-identifier
・bundle-version
・title

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[iOS:VPP] I failed VPP distribution.(MCMDMErrorDomain:12064)- Workspace MDM

The correspondence varies depending on the reason why delivery of the VPP distribution fails. Please follow the steps below.

«ITunes Store account hash is different»
The reason why the VPP application cannot be delivered is that the iTunes Store account account hash may be different between the iOS device and the user. If the Apple ID set for the iOS device is different from the Apple ID used when inviting VPP, the VPP application cannot be delivered.

The confirmation method the iTunes Store account hash is as follows.

1. How to check iOS device
(1)On the [Assets] screen, select the target iOS device
(2) Select the [Assets] tab and check "iTunes Store Account Hash" in "Others" panel.
2. How to check users
(1) On the [Menu] -> [User] screen, select the target user
(2) Select the [VPP Setting] tab, select "Associated iTunes Store account hash".

If the iTunes Store account hash is different, create a new user and link the target iOS device to that user.
Please agree to the invitation and try the VPP application distribution again.

≪Invitation to the VPP has not ended normally.≫
If the error code "MCMDMErrorDomain: 12064" is displayed in the log of the management screen,
it is possible that the invitation to VPP has not ended normally.

Please confirm "Invitation Status" of VPP setting by the following steps.

1. On the [Menu] -> [User] screen, select the target user
2. Select the [VPP Setting] tab, check "Invitation Status".
3. "Associated" is displayed when the procedure of the invitation has been completed and "Requesting Invitation" is displayed if it is not completed.

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[iOS:VPP] In VPP distribution, "MCMDMErrorDomain: 12026" occurred.- Workspace MDM

If this error occurs, try the following.

1. There is a possibility that the application to be delivered exceeds 100 MB. If you are distributing something larger than 100 MB, please connect to the Wi-Fi environment. Please restart the target iOS device (turn off the power and turn on the power).

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[iOS:Configuration profile] I cannot install the application from the App Store.- Workspace MDM

If you can not install an application from the App Store on an unmanaged device, you may resolve it by checking the following setting values of the configuration profile.
・"Allowed content ratings/App"
If this is set to "Don't Allow Apps", it corresponds to the rating of the available application and installation will be impossible.

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[iOS:Configuration profile] When conflicts occur when multiple configuration profiles are applied, what kind of behavior does the device behave?- Workspace MDM

When multiple configuration profiles are applied, all setting items are merged. For items with different settings, the more severe the security will be adopted.

Example:
------------------------------
Configuration profile A:
・Allow App installation “Disable”
・Allow use of camera “Enable”

Configuration profile B:
・Allow App installation “Enable”
・Allow use of camera “Disable”
------------------------------

When distributing "Configuration Profile A" and "Configuration Profile B" with contents like the example, the state of the device side after applying is as follows.
・Allow App installation “Disable”
・Allow use of camera “Disable”

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[iOS:Configuration profile] I failed to install Configuration profile. (*There is a difference between setting items by supervised target and unsupervised target)- Workspace MDM

Please note that depending on the setting items of the configuration profile, devices that can be delivered may be separated from supervised devices and unsupervised devices. Items only applicable to the supervised devices exist in the items of the configuration profile. When trying to send to unsupervised device a file in which items applicable only to the supervised device are checked, configuration profile installation fails.

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[iOS:Configuration profile] I failed to install Configuration profile. (* Including conflicting settings)- Workspace MDM

If sending a configuration profile that contains conflicting settings in setting items of configuration profile, installation fails.
For example, it occurs when the following settings are made.
・Restrictions tab >Prohibit passcode change
・Passcode tab > Include any constraints

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