Support

Search

Close

My Support

Close

  • Guest Welcome
  • Login
  • Register
  • Help
  • 「Workspace MDM」, Are you sure you want to register this support information to My Support?

    • Register
    • Cancel

Frequently Asked Questions

Information regarding frequently asked questions on Workspace MDM in a list.

1-10 / 67 items

[iOS:VPP] I failed VPP distribution.(MCMDMErrorDomain:12064)

The correspondence varies depending on the reason why delivery of the VPP distribution fails. Please follow the steps below.

«ITunes Store account hash is different»
The reason why the VPP application cannot be delivered is that the iTunes Store account account hash may be different between the iOS device and the user. If the Apple ID set for the iOS device is different from the Apple ID used when inviting VPP, the VPP application cannot be delivered.

The confirmation method the iTunes Store account hash is as follows.

1. How to check iOS device
(1)On the [Assets] screen, select the target iOS device
(2) Select the [Assets] tab and check "iTunes Store Account Hash" in "Others" panel.
2. How to check users
(1) On the [Menu] -> [User] screen, select the target user
(2) Select the [VPP Setting] tab, select "Associated iTunes Store account hash".

If the iTunes Store account hash is different, create a new user and link the target iOS device to that user.
Please agree to the invitation and try the VPP application distribution again.

≪Invitation to the VPP has not ended normally.≫
If the error code "MCMDMErrorDomain: 12064" is displayed in the log of the management screen,
it is possible that the invitation to VPP has not ended normally.

Please confirm "Invitation Status" of VPP setting by the following steps.

1. On the [Menu] -> [User] screen, select the target user
2. Select the [VPP Setting] tab, check "Invitation Status".
3. "Associated" is displayed when the procedure of the invitation has been completed and "Requesting Invitation" is displayed if it is not completed.

To details page

The agent in my device is launched, but my device does not appear in the management site.

1) Have you activated the agent in your device?
To use the function of the agent, you need to activate your agent.
Launch the agent and activate it.
Refer to "Agent Basic Operations-Activate agent" in《Android User Manual》on how to activate it.

2) Is your device connected to the Internet?
To use the management site, your device needs to be connected to the Internet.
Check the internet connection of your Android device.

To details page

How can I confirm whether a configuration profile of an iPhone / iPad is deleted from a device or not?

You can confirm the status on the management site, if the following conditions are fulfilled;
・The device was iOS 5 or later when the configuration profile was installed on the device.
・The device was connected with the management server when the configuration profile is deleted from the device.
If a configuration profile is deleted, the color of the "Communication Date" on an asset page becomes red and “(Unmanaged)" is added after communication date. If those conditions are not fulfilled, check the last communication date. The last communication date is not updated if the configuration profile is deleted because the device is not communicated with a server.

To details page

[iOS:Application Distribution] Can I change the application name of the original application at the timing of version upgrade?

Application name can be changed by version upgrade. Please follow the steps below.
1.Set the two Bundle ID to the same value.
・The Bundle ID in the application (ipa) already distributed and manifest file (plist).
・The Bundle ID in the application (ipa) after changing the application name and manifest file (plist).
This Bundle ID will be the same as "Application ID" displayed when manifest file is registered on the management screen.

2.Upload the application (ipa) after changing the application name and manifest file (plist) set in 1 by [Upload application] which is on the upper right of [Original Application Registration].

3.After uploading, download the created distribution manifest file (plist).

4.Click [Edit] in the created setting set of the application before the upgrade, check "Upload" in "Manifest file", specify the manifest file downloaded in 3. with [Browse] and save.

To details page

[iOS:Configuration profile] I failed to install Configuration profile. (*There is a difference between setting items by supervised target and unsupervised target)

Please note that depending on the setting items of the configuration profile, devices that can be delivered may be separated from supervised devices and unsupervised devices. Items only applicable to the supervised devices exist in the items of the configuration profile. When trying to send to unsupervised device a file in which items applicable only to the supervised device are checked, configuration profile installation fails.

To details page

I cannot activate this product.

1) Is your PC connected to the internet?
To activate the license, your device needs to be connected to the Internet.
Check the Internet connection of your iPhone or iPad.

2) Make sure that Apple Push Certificate is registered?
To activate license, Apple Push Certificate needs to be registered.
Refer to "Apple Push Certificate-Register Apple Push Certificate-Register Apple Push Certificate" in 《Management Site User Manual iOS》 for details registering Apple Push Certificate.

3) Is the Company Code or Authentication Code which you entered correct?
If the Company Code or Authentication Code is incorrect, you cannot activate it.
Check your Company Code and Authentication Code again.

4) Do you have enough licenses?
You cannot activate this product for more instances than the number of licenses.
Contact your administrator or help desk about the number of licenses.

5) Confirm your setting of Safari
You cannot activate this product if your setting of Safari does not accept Cookies.
Please choose [Settings]-[Safari]-[Accept Cookies]-[Always] temporarily.

6) Is your device jailbroken?
If the device is jailbroken, installing a profile may fail to complete.
Contact your administrator or help desk.

7) Have you set the "Web filtering" before activation of this product?
If yes for iOS 9.0 and 9.1, configuration profiles of this product cannot be installed. Therefore, an authentication page cannot move to next page and the activation of this product is no longer finished.

To details page

I succeeded to install profile but my iPhone (iPad) is not displayed in the management site.

Is your PC connected to the Internet?
To use the management site, your PC needs to be connected to the Internet.
Check Internet connection of your iPhone or iPad.

To details page

I interrupted and canceled an ongoing profile installation.

Please install the profile again.
Refer to "Activating License (Installing Profile)" in 《Management Site User Manual Mac OS》on how to install a profile.

To details page

I cannot connect to the management site.

1) Is your PC connected to the internet?
To use the management site, your PC needs to be connected to the internet.
Check if your PC is connected to the internet.

2) Does your device meet the device requirements?
Refer to "Using the management site-Getting Started-System Requirements" in 《Management Site User Manual Using the management site》and confirm.

To details page

I do not know the login information.

Contact our help desk as follows;
https://support.ntt.com/en/inquiry/

To details page

To the top of this page