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Frequently Asked Questions

Information regarding frequently asked questions on Workspace MDM in a list.

1-10 / 67 items

I cannot connect to the management site.

1) Is your PC connected to the internet?
To use the management site, your PC needs to be connected to the internet.
Check if your PC is connected to the internet.

2) Does your device meet the device requirements?
Refer to "Using the management site-Getting Started-System Requirements" in 《Management Site User Manual Using the management site》and confirm.

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I do not know the login information.

Contact our help desk as follows;
https://support.ntt.com/en/inquiry/

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I checked "Stay logged in," but I cannot log in automatically.

You can log in the management site automatically for only 14 days after you have checked "Stay logged in.” You need to re-enter the login information after 14 days. Once you log out, you will need to manually log in the next time. Enter your login information and log in again.

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I cannot create a new user.

Do you have enough licenses?
Depending on your contract, you may have a limit on the number of users you can create.
The number of your licenses is displayed on management site.

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One of our devices was lost. I want to lock the device remotely as soon as possible.

Please refer to below steps for locking the device remotely;
≪Android≫
1) Click [Remote Lock] from the main menu, and create a setting group to lock.
 (For details, refer to "Android - Restrictions-Remote Lock" in 《Management Site User Manual Android》)
 * If the setting group to lock is already created, you don’t have to create a new one.
2) Select the device you want to lock from [Assets].
3) Open the [Settings] tab, and change the "Remote Lock" status to lock the device.
 (For details on step 2 and 3, refer to "Using the management site-Assets-Settings-Allocate setting group to a singular device" in 《Management Site User Manual Using the management site》.)

≪iPhone / iPad≫
1) Select the device you want to lock from [Assets].
2) Open the [Others] tab and select "Remote Control.” Click [Execute] in "Remote Lock.”
 (For details, refer to "Using the management site-Assets-Settings-Remote Lock (iOS)" in 《Management Site User Manual Using the management site》.)

≪Windows≫
1) Select the device you want to lock from [Assets].
2) Click [Remote Control], then click the [Execute] button of [Remote Lock].
 (For details, refer to "Using the management site-Assets-Settings-Remote Lock (Windows)" in 《Management Site User Manual Using the management site》.)

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I want to know which device is available with Workspace MDM .

Please refer to "List of Compliant Android Agent" in the help page.
(Refer to "Using the management site-Home" in 《Management Site User Manual Using the management site》 on how to show the help page.)

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The error page 413, “Request Entity Too Large" was displayed when I imported data.

The size of the import file is too large.
* The file size is limited to 10MB. Please resize the file to less than 10MB and try again.

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What keys are used when adding contact information to device's contact list, with “Contact List” function?

Below keys are used;
・Last Name
・First Name
・Phone Number
# If above all information is already registered to Android device, you cannot register them to its device.

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Can I change or delete the contact list of devices, with “Contact List” function?

No, you cannot change or delete contact list.

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Can I register several phone numbers or e-mail address in a line of contact list?

No. You can register only one phone number and one e-mail address in a line of contact list.
If you want to register more than one, you need to use multiple lines.

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