Workspace MDM

Please register your correct Apple Push certificate again.
In that case please log in with the Apple ID you send when you registered Apple Push certificate.
However, if Sync Unavailable Detection or Profile Delete Detection is displayed, refer to Q23.

The correspondence varies depending on the reason why delivery of the VPP distribution fails. Please follow the steps below.

«ITunes Store account hash is different»
The reason why the VPP application cannot be delivered is that the iTunes Store account account hash may be different between the iOS device and the user. If the Apple ID set for the iOS device is different from the Apple ID used when inviting VPP, the VPP application cannot be delivered.

The confirmation method the iTunes Store account hash is as follows.

1. How to check iOS device
(1)On the [Assets] screen, select the target iOS device
(2) Select the [Assets] tab and check "iTunes Store Account Hash" in "Others" panel.
2. How to check users
(1) On the [Menu] -> [User] screen, select the target user
(2) Select the [VPP Setting] tab, select "Associated iTunes Store account hash".

If the iTunes Store account hash is different, create a new user and link the target iOS device to that user.
Please agree to the invitation and try the VPP application distribution again.

≪Invitation to the VPP has not ended normally.≫
If the error code "MCMDMErrorDomain: 12064" is displayed in the log of the management screen,
it is possible that the invitation to VPP has not ended normally.

Please confirm "Invitation Status" of VPP setting by the following steps.

1. On the [Menu] -> [User] screen, select the target user
2. Select the [VPP Setting] tab, check "Invitation Status".
3. "Associated" is displayed when the procedure of the invitation has been completed and "Requesting Invitation" is displayed if it is not completed.

Check the management site's Apple Push certificate’s topic value.
For a Mac device, click on the Apple icon. Go to "About this Mac" and select "More Info." Click "System Report" and go to "Profile" under the "Software" left section.
Select a target profile and make sure that the topic value is identical to servers.

If you uninstalled an agent with Device Owner is enabled, you may not be able to activate the agent unless you restart the Android device.
Restart the Android device and try activation again.
If you still cannot activate your license, contact your administrator.

1) Is your PC connected to the internet?
To use the management site, your PC needs to be connected to the internet.
Check if your PC is connected to the internet.

2) Does your device meet the device requirements?
Refer to "Using the management site－Getting Started－System Requirements" in 《Management Site User Manual Using the management site》and confirm.

Contact our help desk as follows;
https://support.ntt.com/en/inquiry/

You can log in the management site automatically for only 14 days after you have checked "Stay logged in.” You need to re-enter the login information after 14 days. Once you log out, you will need to manually log in the next time. Enter your login information and log in again.

Do you have enough licenses?
Depending on your contract, you may have a limit on the number of users you can create.
The number of your licenses is displayed on management site.

Please refer to below steps for locking the device remotely;
≪Android≫
1) Click [Remote Lock] from the main menu, and create a setting group to lock.
　(For details, refer to "Android - Restrictions－Remote Lock" in 《Management Site User Manual Android》)
　* If the setting group to lock is already created, you don’t have to create a new one.
2) Select the device you want to lock from [Assets].
3) Open the [Settings] tab, and change the "Remote Lock" status to lock the device.
　(For details on step 2 and 3, refer to "Using the management site－Assets－Settings－Allocate setting group to a singular device" in 《Management Site User Manual Using the management site》.)

≪iPhone / iPad≫
1) Select the device you want to lock from [Assets].
2) Open the [Others] tab and select "Remote Control.” Click [Execute] in "Remote Lock.”
　(For details, refer to "Using the management site－Assets－Settings－Remote Lock (iOS)" in 《Management Site User Manual Using the management site》.)

≪Windows≫
1) Select the device you want to lock from [Assets].
2) Click [Remote Control], then click the [Execute] button of [Remote Lock].
　(For details, refer to "Using the management site－Assets－Settings－Remote Lock (Windows)" in 《Management Site User Manual Using the management site》.)

Please refer to "List of Compliant Android Agent" in the help page.
(Refer to "Using the management site－Home" in 《Management Site User Manual Using the management site》 on how to show the help page.)