Support by service : Frequently Asked Questions about Workspace MDM

Questions

The agent in my device is launched, but my device does not appear in the management site.

Answer

1) Have you activated the agent in your device?
To use the function of the agent, you need to activate your agent.
Launch the agent and activate it.
Refer to "Agent Basic Operations-Activate agent" in《Android User Manual》on how to activate it.

2) Is your device connected to the Internet?
To use the management site, your device needs to be connected to the Internet.
Check the internet connection of your Android device.