Support by service : Frequently Asked Questions about Workspace MDM

Service menu support information

Service menu support information


I can’t install the agent.


1) Check if your device meets the device requirements.
Refer to "Getting Started-Agent System Requirement" in《Windows User Manual》and confirm.

2) If you use Internet Explorer 9 when downloading the agent, you may not be able to download the agent. Remove the check from "Do not save encrypted pages to disk” in the Advanced tab in the internet options and try again.