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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

1-10 / 24 items

I cannot connect to the Virtual Network via vApp.

If you cannot successfully connect to the virtual network via vApp, please follow the steps below to check the settings.

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What is the meaning of vApp (Android) error codes?

The meaning of vApp (Android) error codes and the solution for them are as follows.

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I cannot connect even if I have reinstalled vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package.

In case you cannot connect even if you have conducted reinstallation of vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package, please confirm your usage enviroment by following this procedure.

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In vApp (iOS), I cannot send emails by "Send Logs".

vApp (iOS) cannot connect to the Internet when connecting to a virtual network. Disconnect the VPN connection once and then send emails.

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About profile check of vApp (iOS/MacOS)

How to check the profile of vApp (iOS/MacOS) is described here.

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Display [330] error code when connecting to vApp(Windows).

There might be possibility of installation failure for vApp, so please follow the below procedure.
(Uninstall/Reinstall "vApp" and "Microsoft Visual C++ 2010 SP1 Redistributable Package")

Also, when installing vApp and Redistributable Package, please right click on installer and select [Run as administrator]

(1)Uninstall "vApp"

(2)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
*In case of installed x86 version

(3)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
*In case of installed x64 version
*To uninstall, other application which is using x64 version may not be worked properly.

(4)Restart PC

(5)Install "Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)" by selecting [Run as administrator]
(Reference:http://www.microsoft.com/en-US/download/details.aspx?id=8328)

(6)Install "vApp" by selecting [Run as administrator]
*If following message display during installing, please select [Yes] or [Install]

Would you install "Ubiquitous Client Virtual NIC"?

After completed above re-installation procedure, please retry to connect.

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When using vApp to connect to the virtual network, the IP address 169.254.xxx.xxx is assigned, and cannot use the sevice.

When the virtual NIC operating on Windows is not able to get the IP address normally, 169.254.xxx.xxx will be assigned and customers cannot communicate normally.
The possible reasons would be these two below.

{1}Lack of authority of Windows account operating vApp
{2}The conflict with the other application drivers on Window.

Please kindly be requested to confirm the following.
(The following is the explanation for Windows7. The operation can vary partly depending on OS )

(1)Confirm the authority of a user account
1. Open [Control Panel]
2. Open [User Accounts]
3. Open [Manage User Accounts]
4. Select the User who runs vApp in [Users] tab. Then, click [Properties]
5. Please confirm if the [group membership] would be [Standard user] or [Administrator]

(2)Confirm the condition of Windows service
1. Open "Control Panel".
2. Click [Administrative Tools]
3. Press the [Services] button
4. Look for [vnc_service] out of the list, and confirm that "Status" is "Started", "Startup Type" is "Manual", and "Log On As" is "Local System".
(When vApp is not in use or when vApp is not trying to connect to UNO Virtual, it is blank.)
5. Right-click on [vnc_service], then click on [Properties].
6. Please confirm that [Local System account(L)] is selected in [Log On] tab.

If you confirm (1)(2) and find no problem, possible reason {1} has nothing to do with this issue.

In that case, we assume vApp does not work normally due to a conflict with the other applications installed in your device.
Your cooperation would be greatly appreciated to check if there is a common application driver which is installed in the devices having this issue. Please try again after deleting such application driver.

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Is it possible to automatically establish VPN connection by vApp at startup of terminals?

Unfortunately, since VPN connection by vApp requires startup and authentication of the application, it cannot be linked with terminal startup. Connection should be made by the customer.

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Can I log in to vApp from different terminals using the same ID?

You can log in from different terminals using the same ID. However, more than one terminal cannot be connected at the same time.

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In vApp (iOS), is there a way to know the IP address during virtual network connection?

While connecting to a virtual network, select "Settings" > "VPN" > "State." The "IP address" field displays the IP address being used.

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