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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

1-10 / 24 items

Display [330] error code when connecting to vApp(Windows).

There might be possibility of installation failure for vApp, so please follow the below procedure.
(Uninstall/Reinstall "vApp" and "Microsoft Visual C++ 2010 SP1 Redistributable Package")

Also, when installing vApp and Redistributable Package, please right click on installer and select [Run as administrator]

(1)Uninstall "vApp"

(2)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
*In case of installed x86 version

(3)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
*In case of installed x64 version
*To uninstall, other application which is using x64 version may not be worked properly.

(4)Restart PC

(5)Install "Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)" by selecting [Run as administrator]
(Reference:http://www.microsoft.com/en-US/download/details.aspx?id=8328)

(6)Install "vApp" by selecting [Run as administrator]
*If following message display during installing, please select [Yes] or [Install]

Would you install "Ubiquitous Client Virtual NIC"?

After completed above re-installation procedure, please retry to connect.

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I cannot connect even if I have reinstalled vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package.

In case you cannot connect even if you have conducted reinstallation of vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package, please confirm your usage enviroment by following this procedure.

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Inquiry

I cannot connect to the Virtual Network via vApp.

If you cannot successfully connect to the virtual network via vApp, please follow the steps below to check the settings.

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Inquiry

What is the meaning of vApp (iOS/MacOS) error codes?

The meaning of vApp (iOS/MacOS) error codes and the solution for them are as follows.

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What is the meaning of vApp (Android) error codes?

The meaning of vApp (Android) error codes and the solution for them are as follows.

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How long can vApp stay connected continuously?

Only if you are using vApp(iOS), the connection will be automatically disconnected when no communication is done within 30 minutes.
However, the connection is NOT automatically disconnected as long as you are continuously using with any type of vApp (Android/iOS/Windows).
Note: vApp can be disconnected due to instability of underlayNetwork (Internet) or device's sleep mode.

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In vApp (iOS), I cannot send emails by "Send Logs".

vApp (iOS) cannot connect to the Internet when connecting to a virtual network. Disconnect the VPN connection once and then send emails.

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On which OS does vApp run?

vApp runs on the following OS'es.
[Windows] 7 / 8.1 / 10 
[Android] 4.0 / 4.1 / 4.2 / 4.3 / 4.4 / 5.0 / 5.1 / 6.0 / 7.0 / 8.0
[iOS] 6.1 / 7 / 7.1 / 8 / 8.1 / 9 / 9.1 / 10 / 11
[MacOS] 10.9 / 10.10 / 10.11 / 10.12 / 10.13

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About vApp authentication option settings.

Please confirm following vApp authentication option settings.

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About the necessary information when the connection to vApp(MacOS) is not available.

When you cannot connect to the virtual network via vApp (MacOS), please contact us after acquiring the information from [A] to [C] below.

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