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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

1-10 / 61 items

I cannot connect to the Virtual Network via vApp.

If you cannot successfully connect to the virtual network via vApp, please follow the steps below to check the settings.

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An alarm appears on the Business Portal.

If an alarm appears on the Business Portal, please contact our maintenance support desk. Click "Read more" for how to check alarms.

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What is the meaning of vApp (Android) error codes?

The meaning of vApp (Android) error codes and the solution for them are as follows.

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Can I access the Internet while connecting to a virtual network?

"If you are connected to a virtual network using the vApp(windows), vApp(Android), or vAdapter(L3), you will be able to access the Internet and the virtual network at the same time. (Split tunneling is available.)

If you are connected to a virtual network using the vApp(iOS), vApp(MacOS) or vAdapter(L2), you can access only the virtual network. (Split tunneling is not available.)
It is a product specification."

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I cannot connect properly.

We have prepared several answers for different usage patterns of the service. Click "See More" for details.

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What is the meaning of vApp (Windows) error codes?

The meaning of vApp (Windows) error codes and the solution for them are as follows.

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I registered a new vClient, but did not receive a password notification email.

(1) A password notification email is sent from the "umail.portal.ntt.net" domain. Check if your setting allows receipt of emails from this domain.
(2) A password notification email is not sent when you only register a new vClient. After registration, open the "Edit vClient" screen and click the "Send" button.
(3) Then, you are able to receive password notification email which title is "[Arcstar Universal One Virtual] Notice of information about client connection."
After confirmed "User ID" and "Password" in this email, please setting to vApp and connect virtual network.

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When Windows operates on Mac by using Boot Camp or VMware, can I install vApp?

Proper operation is not guaranteed in such an environment.

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I cannot connect to the Virtual Network via vAdapter.

If you cannot successfully connect to the virtual network via vAdapter, please follow the steps below to check the settings.

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The Option lamp of vAdapter lights in red and VPN connection is unavailable.

(If your vAdapter has previously connected)
vAdapter may have failed to connect to vCore due to temporary congestion of Internet environment. Remove the vAdapter and try again after a few minutes.
If the problem persists, please contact us via the Business Portal.

(If the lamp lights in red at the time of initial connection to vAdapter)
Follow the steps on the page below, and check the way of connecting from vAdapter, the settings of the Business Portal (for Virtual), and so on.
 [FAQ]
  *I can’t connect to the Virtual Network via vAdapter.</a>
http://support.ntt.com/en/vpn-virtual/faq/detail/pide230000007w

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