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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

21-30 / 61 items

I cannot connect to the Virtual Network via vAdapter.

If you cannot successfully connect to the virtual network via vAdapter, please follow the steps below to check the settings.

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Do I need to apply for the use of Business Portal?

Yes, you need to request the use of Business Portal. Please refer to the link below for details.
Note: When you apply for this service "Arcstar Universal One Virtual", a request for Business Portal (for Virtual) is NOT necessary since you can use it on the Business Portal.

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I am asked if I "Obtain configuration profile" every time I activate an account in vApp (iOS). Do I need to obtain it each time?

If you have already obtained the configuration profile, you do not need to obtain again unless otherwise instructed by your administrator. Tap "OK" and proceed to subsequent steps.
(For administrators) Ensure to let users know that the configuration profile needs to be obtained again when a pre-shared key of vCore has been updated in the Business Portal (for Virtual).

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Is there a way to check usage of each vClient (e.g. communication amount, history of connection and disconnection)?

There is no way to check the communication amount or history of connection and disconnection of each vClient.
However, you can confirm if the vClient is currently connected by following the steps below on the Business Portal (for Virtual).

(1) Check by vClient ID list
 When the vClient is connected, an icon is displayed in the vClient ID list.

(2) Check by Edit screen of the vClient
 When the vClient is connected, "Enable" is displayed in the "Status" tab in the "vClient Edit" screen.

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What do I do if I forgot the password for vClient?

If you changed the original password, there is no way of checking the password.

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The Option lamp of vAdapter lights in red and VPN connection is unavailable.

(If your vAdapter has previously connected)
vAdapter may have failed to connect to vCore due to temporary congestion of Internet environment. Remove the vAdapter and try again after a few minutes.
If the problem persists, please contact us via the Business Portal.

(If the lamp lights in red at the time of initial connection to vAdapter)
Follow the steps on the page below, and check the way of connecting from vAdapter, the settings of the Business Portal (for Virtual), and so on.
 [FAQ]
  *I can’t connect to the Virtual Network via vAdapter.</a>
http://support.ntt.com/en/vpn-virtual/faq/detail/pide230000007w

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Can I confirm the service fee for this month?

The amount of payment is not shown on Business Portal (for Virtual). We would be appreciated if you would follow the procedure below and calculate it by confirming the Peak Record Number of vClient.
(1) Click [Contract Information]on the Business Portal (for Virtual)
(2) Select any day of the month from [Peak Record: Number of vClient] box.
(3) Peak Record Number (vApp/vAdapter) will be displayed.

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Icons of vCore, etc. are shown in alphabets.

When you use a browser which is not supported by the Business Portal (for Virtual), icons may not properly appear. Use one of the following recommended browsers.
*Mozilla Firefox latest version  (Operation has been verified with version 27 as of May 2014)
*Google Chrome latest version  (Operation has been verified with version 32 as of May 2014)

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About the necessary information when the connection to vApp is not available.

When you cannot connect to the virtual network via vApp (Windows), please contact us after acquiring the information from [A] to [C] below.

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I can successfully connect to the Internet, but cannot connect to the UNO virtual using the vApp / vAdapter.

This service uses the following communication protocols and ports for communication.
Check if your network devices which are used between vApp/vAdapter and the Internet allow transparent communication by the following protocols.

  [TCP]80, 443, 5061
  [UDP]80, 443, 500, 1701, 4500, 123, 5060, and 5061

If your FW, mobile router, etc. restrict the protocols above, change the settings of the relevant devices.

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