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Information regarding
Planned Maintenance/Outages
Information on Planned Maintenance/Outages

1 pieces of information (0 items of Planned Maintenance / 1 items of outages).
Posted on January 16, 2020
Outage on G Suite Admin Console
「故障について」に関するお問い合わせフォーム
Information category Outages information
Status Recovered
Occurred at(UTC) January 16,2020 around 02:45
Recovered at(UTC) January 16,2020 19:31
Outages detail The problem with Admin console should be resolved for the vast majority of affected users. We will continue to work towards restoring service for the remaining affected users, but no further updates will be provided on the G Suite Status Dashboard. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.

Most of the backlog has been processed, with the remainder expected to take several hours.
Groups created before then may have delayed visibility in Admin Console.
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Admin console service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. The affected users are able to access Admin console, but may not have access to the most recent data.

Root cause is now fixed, but there is a backlog of events to process so that all groups display immediately.
The processing of the backlog is expected to take between 12 to 24 hours.
The Engineering team is looking at how to increase this processing.

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Admin console service has already been restored for some users, and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change. The affected users are able to access Admin console, but may not have access to the most recent data.

The issue is an indexing issue about groups. Either they don't appear immediately in the Admin Console, either the list of members (including indirect members) isn't updated immediately.
We identified a potential root cause and fixed it.
We noticed an improvement on several issues, including the time to compute indirect membership.
However the display of the groups is still taking longer than usual.

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We are continuing to investigate this issue. We will provide an update by 1/16/20, 10:00 AM detailing when we expect to resolve the problem. The affected users are able to access Admin console, but may not have access to the most recent data.

Newly created groups and newly added members may not be visible immediately.

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We are continuing to investigate this issue. We will provide an update by 1/16/20, 08:00 AM detailing when we expect to resolve the problem. The affected users are able to access Admin console, but may not have access to the most recent data.

Newly created groups and newly added members may not be visible immediately.

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We are continuing to investigate this issue. We will provide an update by 1/16/20, 06:00 AM detailing when we expect to resolve the problem. The affected users are able to access Admin console, but may not have access to the most recent data.

Newly created groups and newly added members may not be visible immediately.

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Our team is continuing to investigate this issue. We will provide an update by 1/16/20, 04:51 AM with more information about this problem. Thank you for your patience. The affected users are able to access Admin console, but may not have access to the most recent data.

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We're investigating reports of an issue with Admin console. We will provide more information shortly. The affected users are able to access Admin console, but may not have access to the most recent data.

Newly created groups may not appear immediately.

Please consider managing via Google Groups interface

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