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Information regarding
Planned Maintenance/Outages
Information on Planned Maintenance/Outages

4 pieces of information (4 items of Planned Maintenance / 0 items of outages).
Posted on January 23, 2020 Urgent
Maintenance notification on UCaaS Directory equipment
「故障について」に関するお問い合わせフォーム
Information category Planned Maintenance information
Status Before work
Planned Maintenance duration(UTC) February 06,2020 around 13:00-February 06,2020 around 21:00
Planned Maintenance duration(JST) February 06,2020 around 22:00-February 07,2020 around 06:00
Planned Maintenance detail Please note that we will conduct maintenance work scheduled as below.
Thank you for your understanding and cooperation.

* Extent of the impact
 Customers of Arcstar UCaaS service using UCaaS Directory option

* Maintenance Period
 2/6/2020 22:00 to 2/7/2020 06:00 (JST)

* Maintenance work details
 Maintenance on UCaaS Directory equipment

* Impact
Setting changes from UCaaS Portal will not be available for approximately 10minutes during above Maintenance period.
Posted on January 21, 2020
Maintenance notification on UCaaS equipment
「故障について」に関するお問い合わせフォーム
Information category Planned Maintenance information
Status Before work
Planned Maintenance duration(UTC) February 23,2020 around 15:00-February 23,2020 around 21:00
Planned Maintenance duration(JST) February 24,2020 around 00:00-February 24,2020 around 06:00
Planned Maintenance detail We will conduct maintenance work scheduled as below.
Thank you for your understanding and cooperation.

* Extent of the impact
 Some Customers of the Arcstar UCaaS service

* Maintenance term
  2/24/2020 0:00 JST to 2/24/2020 6:00 JST
(During above Maintenance term, disconnection will occur more than once for few seconds.)

* Maintenance work details
 Service maintenance on UCaaS platform

* Equipment to be serviced
UCaaS equipment

* Impact
The details of the impact on services during disconnection are as follows.

(1)Impact on On-net call
・Outgoing Call and Incoming Call can not be used.
・Call Transfer and Call Park can not be used.

(2)Impact on Off-net call
・Outgoing Call and Incoming Call can not be used
・Call Transfer and Call Park can not be used.

(3)Impact on Voice Messaging
Voice Messaging can not be played or recorded as silence.

(4)Impact on Instant Messaging
Transmission error message displays.

(5)Impact on Presence
  Presence goes to Offline.

(6)Impact on UCaaS Portal
UCaaS Portal can not be used.

(7)Impact on Web Directory
Web Directory can not be used.

After reconnection of UCaaS Equipment, it may take a few minutes to reconnect between customer terminal and UCaaS services.
Posted on January 17, 2020 Urgent
Emergency service maintenance on the UCaaS equipment
「故障について」に関するお問い合わせフォーム
Information category Planned Maintenance information
Status Completed
Planned Maintenance duration(UTC) January 26,2020 around 15:00-January 26,2020 around 21:00
Planned Maintenance duration(JST) January 27,2020 around 00:00-January 27,2020 around 06:00
Planned Maintenance detail We will conduct emergency maintenance work scheduled as below.
Thank you for your understanding and cooperation.

* Extent of the impact
 Some Customers of the Arcstar UCaaS service

* Maintenance term
  1/27/2020 0:00 JST to 1/27/2020 6:00 JST
(During above Maintenance term, disconnection will occur more than once for few seconds.)

* Maintenance work details
 Emergency service maintenance on the UCaaS equipment

* Equipment to be serviced
UCaaS equipment

* Impact
The details of the impact on services during disconnection are as follows.

(1)Impact on On-net call
・Outgoing Call and Incoming Call can not be used.
・Call Transfer and Call Park can not be used.

(2)Impact on Off-net call
・Outgoing Call and Incoming Call can not be used
・Call Transfer and Call Park can not be used.

(3)Impact on Voice Messaging
Voice Messaging can not be played or recorded as silence.

(4)Impact on Instant Messaging
Transmission error message displays.

(5)Impact on Presence
  Presence goes to Offline.

(6)Impact on UCaaS Portal
UCaaS Portal can not be used.

(7)Impact on Web Directory
Web Directory can not be used.

After reconnection of UCaaS Equipment, it may take a few minutes to reconnect between customer terminal and UCaaS services.
Posted on January 17, 2020 Urgent
Emergency service maintenance on the UCaaS equipment
「故障について」に関するお問い合わせフォーム
Information category Planned Maintenance information
Status Completed
Planned Maintenance duration(UTC) January 19,2020 around 15:00-January 19,2020 around 21:00
Planned Maintenance duration(JST) January 20,2020 around 00:00-January 20,2020 around 06:00
Planned Maintenance detail We will conduct emergency maintenance work scheduled as below.
Thank you for your understanding and cooperation.

* Extent of the impact
 Some Customers of the Arcstar UCaaS service

* Maintenance term
  1/20/2020 0:00 JST to 1/20/2020 6:00 JST
(During above Maintenance term, disconnection will occur more than once for few seconds.)

* Maintenance work details
 Emergency service maintenance on the UCaaS equipment

* Equipment to be serviced
UCaaS equipment

* Impact
The details of the impact on services during disconnection are as follows.

(1)Impact on On-net call
・Outgoing Call and Incoming Call can not be used.
・Call Transfer and Call Park can not be used.

(2)Impact on Off-net call
・Outgoing Call and Incoming Call can not be used
・Call Transfer and Call Park can not be used.

(3)Impact on Voice Messaging
Voice Messaging can not be played or recorded as silence.

(4)Impact on Instant Messaging
Transmission error message displays.

(5)Impact on Presence
  Presence goes to Offline.

(6)Impact on UCaaS Portal
UCaaS Portal can not be used.

(7)Impact on Web Directory
Web Directory can not be used.

After reconnection of UCaaS Equipment, it may take a few minutes to reconnect between customer terminal and UCaaS services.
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