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Frequently Asked Questions

Information regarding frequently asked questions on AI Translation Platform Service "COTOHA Translator" in a list.

41-48 / 48 items

Why can't I translate a file with "Input Error"?

This error occurs if the file size limit (25 MB) and/or word count limit (3 million words) is exceeded or if the file extension is not supported.

*For more details, please check clause 1.7.2. Notes of the User Manual available from the Help menu at top right (? icon) of the COTOHA Translator display.

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Why does file translation end in error?

Please refer to the User Manual to make sure the specification of translatable files. If an error occurs even if the file is translatable, please contact the help desk.

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Why does the ranslation of a PDF file result in a larger file size?

Because PDF files output the translation results as Word/Powerpoint files, the file size may increase.

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How is your support system?

Support is available via Web form and Email.
Our support operation hours are at 10: 00 -17: 00 Japanese Standard Time on our company business day.

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Is there a limit to the number of downloads of translated file?

There is no limit to the number of downloads. You can download the translated file as many times as you want until it is deleted.

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Why are some necessary information missing from the translation results?

This is a characteristic of NMT technology. There may be cases where it makes a free translation or some words are missing.

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Can you translate PDF files with restrictions for printing, copying and editing?

In some cases, they can be translated. But it depends on the application , the version, and the restrictions that created the PDF.

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What formats does it support for file translation?

It translates Word 2010 and above, Excel 2010 and above, PowerPoint 2010 and above (Those with an x at the end of the extension), PDF and text files.

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