Support by service : Frequently Asked Questions about AI Translation Platform Service "COTOHA Translator"


Even after I logged in, why isn't menu icons or operation icons displayed nor translation is possible?


This error can occur if the application is not working properly due to Internet Explorer settings or other reasons. Try the following:
(1)Add to Trusted Sites
・Open Internet Explorer [Tools] > [Internet Options]
・Select the [Security] tab
・Click [Trusted sites] then [Site(S)]
・Enter the login URL in [Add this Web site to a zone] and click [Add].
・Close Internet Options with [Close] > [OK]
(2)Enable DOM Storage
・Open Internet Explorer [Tools] > [Internet Options]
・Select the [Advanced Settings] tab
・Check [Enable DOM Storage] in the Security section.
・Click [OK] to close Internet Options