Support

Search

Close

My Support

Close

  • Guest Welcome
  • Login
  • Register
  • Help
  • 「NTT Communications Business Portal」, Are you sure you want to register this support information to My Support?

    • Register
    • Cancel

Frequently Asked Questions

Information regarding frequently asked questions on NTT Communications Business Portal in a list.

1-10 / 14 items

[Arcstar Universal One] Where can I see maintenance information of guaranteed circuit in this portal?

As for Arcstar Universal One, Maintenance information is supported for only best-effort circuit.

To details page

Inquiry

[Arcstar Universal One] Where can I see alarm history in this portal?

As for Arcstar Universal One, alarm history is NOT supported.

To details page

Inquiry

[Arcstar Universal One] New circuit opened today is NOT displayed in this portal.

As for Arcstar Universal One, it is displayed 7days later from the completion date for Japan domestic circuit, 15 hours later from the completion date for global circuit.

To details page

Inquiry

[Arcstar Universal One] Why is the number of circuit in traffic report different from actual contracted circuit?

As for Arcstar Universal One, in traffic report, circuits are displayed per a unit of representative contract number.

To details page

Inquiry

[Arcstar Universsal One] How do I change the contact information of "Maintenance Arrangement" and "Trouble Notifications" that is registered each circuit?

Directly contact sales who will take care of the changing contact information of "Maintenance Arrangement" and "Trouble Notifications".

To details page

Inquiry

[Arcstar Universal One] How do I stop notification of circuits failer for a fixed period? (N# circuits.)

Recommend to use "Monitoring Suspension"
1) Click "Service" on the Global Navigation and select "Arcstar Universal One" transitions to top of Arcstar Universal One service Site.
2) Click the "Maintenance tab" and select the "Monitoring Suspension" and click the Add button to show the the setting screen.

To details page

Inquiry

[Arcstar Universal One] How do I stop notification of circuits failer for a fixed period? (W# circuits.)

Send an e-mail with necessary information to the department "Global Operations Center", they will stop monitoring instead.

------------------
■TO:maintenance-report@ntt.com
------------------
■Necessary Information
・Customer name
・Appropriate location
・Circuit ID (starting with "W")
・Begin time for the stop monitoring
・Termination time for the stop monitoring
・The reason for the request

To details page

Inquiry

[Arcstar Universal one] Router icon is not located correctly on network map.

The location of Router icon on network map, is located based on point of prefectures name, according to geocode data by Google.
(Icon is not telling where Router is)

To details page

Inquiry

[Arcstar Universal One] Is there any content that measuring speed of best-effort circuit?

There is no content that measuring speed of circuit.

To details page

Inquiry

[Arcstar Universal One] How do I request orders from Business Portal?

It is mentioned in the instructions "7. Orders Tab" of User's guide.(Arcstar Universal One)

To details page

Inquiry

To the top of this page