Terms of Use for the Support Site Generative AI Assistant

These Terms of Use govern the use of the Support Site Generative AI Assistant (hereinafter referred to as the "Generative AI Assistant") provided by NTT DOCOMO BUSINESS (hereinafter referred to as "the Company").
Please use the Generative AI Assistant only after agreeing to these Terms of Use (hereinafter referred to as the "Terms"). By using the Generative AI Assistant, you are deemed to have agreed to all of the Terms.

Article 1  Intellectual Property Rights

All intellectual property rights and other rights (hereinafter referred to as "Rights") related to content automatically generated by the Generative AI Assistant shall belong to the Company. However, users may use the generated content on a non-exclusive basis within the scope of the intended use of the service.

Article 2  Handling of input information

Users shall be responsible for managing and judging the content they input, and the Company shall not be liable for any damages arising from such input.
The input information, generated content, and evaluations thereof entered by users into the Generative AI Assistant will be stored as logs on the Company's servers. Therefore, do not input the following types of information:

  • (1) Personal information (This includes names [including nicknames that can identify individuals], addresses, birthdates, and other information that can identify specific individuals.)
  • (2) Confidential information (This includes unpublished information or information prohibited from disclosure.)

Article 3  Use of third-party AI services

The Company may use generative AI provided by third parties such as OpenAI (hereinafter referred to as "Generative AI") to create and display some of the answers or content in the Generative AI Assistant.

Article 4  Output Accuracy

The outputs of Generative AI are not guaranteed to be up-to-date or accurate. The Company makes no warranties regarding the accuracy, completeness, or suitability of content generated by Generative AI.

Article 5  Disclaimer

Users shall make their own decisions and take responsibility when referencing or using the output of Generative AI. The Company shall not be liable for any damages arising therefrom.

Article 6  How we use your data

The Company may use input provided by users for the purpose of improving services or enhancing user support. Such processing will be handled appropriately in accordance with the Act on the Protection of Personal Information and other related laws and regulations, as well as the Company's privacy policy.

Article 7  Prohibited acts

In using the Generative AI Assistant or generated content, the Company prohibits the following actions:

  • (1) Acts that infringe on the Rights of the Company or third parties
  • (2) Acts that defame, unfairly discriminate, or slander the Company or third parties, or damage their reputation or credibility
  • (3) Acts that infringe or may infringe on the property of the Company or third parties
  • (4) Acts that cause economic damage to the Company or third parties
  • (5) Threatening acts against the Company or third parties
  • (6) Acts contrary to public order and morals or antisocial behavior
  • (7) Acts that harm the image of the Company, its products, or its brand
  • (8) Acts that impose an excessive load on the infrastructure of the Generative AI Assistant
  • (9) Attacks on the servers, systems, or security of the Generative AI Assistant
  • (10) Any other acts that the Company reasonably deems inappropriate

Article 8  Changes and Cancellations of Services

The Company may change or discontinue the usage methods or scope of the Generative AI without prior notice.

Article 9  Notice and Consent

Notification and Consent: Notifications from the Company to users shall be made by email via this service, posting on this service website, or by any other method the Company deems appropriate, except where otherwise specified in these Terms.
When the notification in the preceding paragraph is made by email, it shall be sent to the user's email address, and the notification shall be deemed complete when it reaches the server holding the user's email address. Users are obligated to read notifications sent by the Company via email without delay. Reading an email means that the user displays the email placed on the server on their screen, reads the content thoroughly, and confirms it.
When the notification in paragraph 1 is made by posting on this service website, the notification shall be deemed complete when the notification is posted on the web page of this service and it becomes possible for users to view the notification by accessing the web page.
The notifications that the Company makes to users under paragraphs 2 and 3 are as follows, and you agree to receive these notifications:

  • (1) Announcements made to all users regarding this service
  • (2) Announcements regarding revisions to these Terms
  • (3) Information about this service and related services, products, announcements, etc. that are deemed beneficial to individual users
  • (4) Other matters that the Company deems necessary for notices and announcements for using this service
  • (5) Information such as advertisements regarding products or services provided by the Company or its partners (hereinafter referred to as "Additional Information"). The Company shall not bear any responsibility or obligation for the content of Additional Information or any transactions or actions based on such content.

Article 10  Changes to Terms

These Terms may be changed at the Company's discretion. When the Company revises these Terms, it shall notify users in accordance with Article 9. The revised Terms shall take effect from the time they are displayed on this service website.

Article 11  Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Japan. In the event of any dispute or disagreement arising between the user and the Company regarding these Terms, individual regulations, or their application, both parties shall engage in good faith discussions.

If the dispute cannot be resolved through discussion, the Tokyo District Court or Tokyo Summary Court shall have exclusive jurisdiction as the court of first instance.

Article 12  Separability

Even if any provision of these Terms is found to be invalid under applicable laws, the remaining provisions shall continue to be valid and enforceable between the Company and the user.

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