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Frequently Asked Questions

Information regarding frequently asked questions on Workspace MDM in a list.

1-7 / 7 items

I cannot activate the license for this product.

1) Is your PC connected to the internet?
To activate a license, your device needs to be connected to the internet.
Check the internet connection of your Mac device.

2) Is the Company Code or Authentication Code which you entered correct?
If the Company Code or Authentication Code is incorrect, you cannot activate it.
Check your Company Code and Authentication Code again.

3) Do you have enough licenses?
You cannot activate this product for more instances than the number of licenses.
Contact your administrator or help desk about the number of licenses.

4) Confirm your setting of Safari.
You cannot activate this product if your setting of Safari is not accepted Cookies.
Please choose [Settings]-[Safari]-[Accept Cookies]-[Always] temporarily.

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I succeeded to install a profile but my iPhone (iPad) is not displayed in the management site.

Is your PC connected to the internet?
To use the management site, your PC needs to be connected to the Internet.
Check the internet connection of your Mac device.

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I interrupted and canceled an ongoing profile installation.

Please install the profile again.
Refer to "Activating License (Installing Profile)" in 《Management Site User Manual Mac OS》on how to install a profile.

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The message that the server certificate is invalid is displayed during installing a profile.

Date and time settings on the Mac may not be set correctly. Please set the date and time correctly and try again.

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I deleted the profile of this product by mistake.

Please activate again.
For details, refer to page "Activating License (Installing Profile)" in 《Management Site User Manual Mac OS》.

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How do I activate this product again?

Refer to "Activating License (Installing Profile)" in 《Management Site User Manual Mac OS》 to activate this product again.

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I want to make sure that the Apple Push Certificate placed on the server and device's certificate is identical.

Check the management site's Apple Push certificate’s topic value.
For a Mac device, click on the Apple icon. Go to "About this Mac" and select "More Info." Click "System Report" and go to "Profile" under the "Software" left section.
Select a target profile and make sure that the topic value is identical to servers.

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