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Frequently Asked Questions

Information regarding frequently asked questions on Workspace MDM in a list.

1-6 / 6 items

The agent in my device is launched, but my device does not appear in the management site.

1) Have you activated the agent in your device?
To use the function of the agent, you need to activate your agent.
Launch the agent and activate it.
Refer to "Agent Basic Operations-Activate agent" in《Android User Manual》on how to activate it.

2) Is your device connected to the Internet?
To use the management site, your device needs to be connected to the Internet.
Check the internet connection of your Android device.

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I can’t activate the agent.

1) Is your device connected to the internet?
To activate the license, your device needs to be connected to the Internet.
Check the internet connection of your Android device.

2) Is the Company Code or Authentication Code you entered correct?
If the Company Code or Authentication Code is incorrect, you can't activate it.
Check your Company Code and Authentication Code again.

3) Do you have enough licenses?
You can't activate this product for more instances than the number of licenses.
Contact your administrator or help desk about the number of licenses.

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I can’t install the agent.

Does your device meet the device requirements?
Refer to "Getting Started-Agent System Requirement" in《Android User Manual》to confirm.

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Password is required.

1) You are required to enter a password in some cases.
You will be required to enter a password when quitting, uninstalling or deactivating the agent.
Contact your administrator or help desk.

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The language of the agent does not change after I changed the language of Android device.

It may take some time to apply the language to the Android device. Please reboot the Android device.

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License activation cannot be performed on Android 7.0 or later devices.

If you uninstalled an agent with Device Owner is enabled, you may not be able to activate the agent unless you restart the Android device.
Restart the Android device and try activation again.
If you still cannot activate your license, contact your administrator.

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