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Frequently Asked Questions

Information regarding frequently asked questions on Workspace MDM in a list.

1-10 / 35 items

[iOS:VPP] I failed VPP distribution.(MCMDMErrorDomain:12064)

The correspondence varies depending on the reason why delivery of the VPP distribution fails. Please follow the steps below.

«ITunes Store account hash is different»
The reason why the VPP application cannot be delivered is that the iTunes Store account account hash may be different between the iOS device and the user. If the Apple ID set for the iOS device is different from the Apple ID used when inviting VPP, the VPP application cannot be delivered.

The confirmation method the iTunes Store account hash is as follows.

1. How to check iOS device
(1)On the [Assets] screen, select the target iOS device
(2) Select the [Assets] tab and check "iTunes Store Account Hash" in "Others" panel.
2. How to check users
(1) On the [Menu] -> [User] screen, select the target user
(2) Select the [VPP Setting] tab, select "Associated iTunes Store account hash".

If the iTunes Store account hash is different, create a new user and link the target iOS device to that user.
Please agree to the invitation and try the VPP application distribution again.

≪Invitation to the VPP has not ended normally.≫
If the error code "MCMDMErrorDomain: 12064" is displayed in the log of the management screen,
it is possible that the invitation to VPP has not ended normally.

Please confirm "Invitation Status" of VPP setting by the following steps.

1. On the [Menu] -> [User] screen, select the target user
2. Select the [VPP Setting] tab, check "Invitation Status".
3. "Associated" is displayed when the procedure of the invitation has been completed and "Requesting Invitation" is displayed if it is not completed.

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How can I confirm whether a configuration profile of an iPhone / iPad is deleted from a device or not?

You can confirm the status on the management site, if the following conditions are fulfilled;
・The device was iOS 5 or later when the configuration profile was installed on the device.
・The device was connected with the management server when the configuration profile is deleted from the device.
If a configuration profile is deleted, the color of the "Communication Date" on an asset page becomes red and “(Unmanaged)" is added after communication date. If those conditions are not fulfilled, check the last communication date. The last communication date is not updated if the configuration profile is deleted because the device is not communicated with a server.

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[iOS:Application Distribution] Can I change the application name of the original application at the timing of version upgrade?

Application name can be changed by version upgrade. Please follow the steps below.
1.Set the two Bundle ID to the same value.
・The Bundle ID in the application (ipa) already distributed and manifest file (plist).
・The Bundle ID in the application (ipa) after changing the application name and manifest file (plist).
This Bundle ID will be the same as "Application ID" displayed when manifest file is registered on the management screen.

2.Upload the application (ipa) after changing the application name and manifest file (plist) set in 1 by [Upload application] which is on the upper right of [Original Application Registration].

3.After uploading, download the created distribution manifest file (plist).

4.Click [Edit] in the created setting set of the application before the upgrade, check "Upload" in "Manifest file", specify the manifest file downloaded in 3. with [Browse] and save.

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[iOS:Configuration profile] I failed to install Configuration profile. (*There is a difference between setting items by supervised target and unsupervised target)

Please note that depending on the setting items of the configuration profile, devices that can be delivered may be separated from supervised devices and unsupervised devices. Items only applicable to the supervised devices exist in the items of the configuration profile. When trying to send to unsupervised device a file in which items applicable only to the supervised device are checked, configuration profile installation fails.

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I cannot connect to the management site.

1) Is your PC connected to the internet?
To use the management site, your PC needs to be connected to the internet.
Check if your PC is connected to the internet.

2) Does your device meet the device requirements?
Refer to "Using the management site-Getting Started-System Requirements" in 《Management Site User Manual Using the management site》and confirm.

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I do not know the login information.

Contact our help desk as follows;
https://support.ntt.com/en/inquiry/

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I checked "Stay logged in," but I cannot log in automatically.

You can log in the management site automatically for only 14 days after you have checked "Stay logged in.” You need to re-enter the login information after 14 days. Once you log out, you will need to manually log in the next time. Enter your login information and log in again.

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I cannot create a new user.

Do you have enough licenses?
Depending on your contract, you may have a limit on the number of users you can create.
The number of your licenses is displayed on management site.

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One of our devices was lost. I want to lock the device remotely as soon as possible.

Please refer to below steps for locking the device remotely;
≪Android≫
1) Click [Remote Lock] from the main menu, and create a setting group to lock.
 (For details, refer to "Android - Restrictions-Remote Lock" in 《Management Site User Manual Android》)
 * If the setting group to lock is already created, you don’t have to create a new one.
2) Select the device you want to lock from [Assets].
3) Open the [Settings] tab, and change the "Remote Lock" status to lock the device.
 (For details on step 2 and 3, refer to "Using the management site-Assets-Settings-Allocate setting group to a singular device" in 《Management Site User Manual Using the management site》.)

≪iPhone / iPad≫
1) Select the device you want to lock from [Assets].
2) Open the [Others] tab and select "Remote Control.” Click [Execute] in "Remote Lock.”
 (For details, refer to "Using the management site-Assets-Settings-Remote Lock (iOS)" in 《Management Site User Manual Using the management site》.)

≪Windows≫
1) Select the device you want to lock from [Assets].
2) Click [Remote Control], then click the [Execute] button of [Remote Lock].
 (For details, refer to "Using the management site-Assets-Settings-Remote Lock (Windows)" in 《Management Site User Manual Using the management site》.)

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I want to know which device is available with Workspace MDM .

Please refer to "List of Compliant Android Agent" in the help page.
(Refer to "Using the management site-Home" in 《Management Site User Manual Using the management site》 on how to show the help page.)

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