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Frequently Asked Questions

Information regarding frequently asked questions on Workspace MDM in a list.

1-10 / 67 items

I cannot connect to the management site.

1) Is your PC connected to the internet?
To use the management site, your PC needs to be connected to the internet.
Check if your PC is connected to the internet.

2) Does your device meet the device requirements?
Refer to "Using the management site-Getting Started-System Requirements" in 《Management Site User Manual Using the management site》and confirm.

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[iOS:VPP] I failed VPP distribution.(MCMDMErrorDomain:12064)

The correspondence varies depending on the reason why delivery of the VPP distribution fails. Please follow the steps below.

«ITunes Store account hash is different»
The reason why the VPP application cannot be delivered is that the iTunes Store account account hash may be different between the iOS device and the user. If the Apple ID set for the iOS device is different from the Apple ID used when inviting VPP, the VPP application cannot be delivered.

The confirmation method the iTunes Store account hash is as follows.

1. How to check iOS device
(1)On the [Assets] screen, select the target iOS device
(2) Select the [Assets] tab and check "iTunes Store Account Hash" in "Others" panel.
2. How to check users
(1) On the [Menu] -> [User] screen, select the target user
(2) Select the [VPP Setting] tab, select "Associated iTunes Store account hash".

If the iTunes Store account hash is different, create a new user and link the target iOS device to that user.
Please agree to the invitation and try the VPP application distribution again.

≪Invitation to the VPP has not ended normally.≫
If the error code "MCMDMErrorDomain: 12064" is displayed in the log of the management screen,
it is possible that the invitation to VPP has not ended normally.

Please confirm "Invitation Status" of VPP setting by the following steps.

1. On the [Menu] -> [User] screen, select the target user
2. Select the [VPP Setting] tab, check "Invitation Status".
3. "Associated" is displayed when the procedure of the invitation has been completed and "Requesting Invitation" is displayed if it is not completed.

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I cannot create a new user.

Do you have enough licenses?
Depending on your contract, you may have a limit on the number of users you can create.
The number of your licenses is displayed on management site.

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[iOS:Configuration profile] I failed to install Configuration profile. (* Including conflicting settings)

If sending a configuration profile that contains conflicting settings in setting items of configuration profile, installation fails.
For example, it occurs when the following settings are made.
・Restrictions tab >Prohibit passcode change
・Passcode tab > Include any constraints

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I do not know the login information.

Contact our help desk as follows;

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I checked "Stay logged in," but I cannot log in automatically.

You can log in the management site automatically for only 14 days after you have checked "Stay logged in.” You need to re-enter the login information after 14 days. Once you log out, you will need to manually log in the next time. Enter your login information and log in again.

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One of our devices was lost. I want to lock the device remotely as soon as possible.

Please refer to below steps for locking the device remotely;
1) Click [Remote Lock] from the main menu, and create a setting group to lock.
 (For details, refer to "Android - Restrictions-Remote Lock" in 《Management Site User Manual Android》)
 * If the setting group to lock is already created, you don’t have to create a new one.
2) Select the device you want to lock from [Assets].
3) Open the [Settings] tab, and change the "Remote Lock" status to lock the device.
 (For details on step 2 and 3, refer to "Using the management site-Assets-Settings-Allocate setting group to a singular device" in 《Management Site User Manual Using the management site》.)

≪iPhone / iPad≫
1) Select the device you want to lock from [Assets].
2) Open the [Others] tab and select "Remote Control.” Click [Execute] in "Remote Lock.”
 (For details, refer to "Using the management site-Assets-Settings-Remote Lock (iOS)" in 《Management Site User Manual Using the management site》.)

1) Select the device you want to lock from [Assets].
2) Click [Remote Control], then click the [Execute] button of [Remote Lock].
 (For details, refer to "Using the management site-Assets-Settings-Remote Lock (Windows)" in 《Management Site User Manual Using the management site》.)

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I want to know which device is available with Workspace MDM .

Please refer to "List of Compliant Android Agent" in the help page.
(Refer to "Using the management site-Home" in 《Management Site User Manual Using the management site》 on how to show the help page.)

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The error page 413, “Request Entity Too Large" was displayed when I imported data.

The size of the import file is too large.
* The file size is limited to 10MB. Please resize the file to less than 10MB and try again.

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What keys are used when adding contact information to device's contact list, with “Contact List” function?

Below keys are used;
・Last Name
・First Name
・Phone Number
# If above all information is already registered to Android device, you cannot register them to its device.

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