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Frequently Asked Questions

Information regarding frequently asked questions on Workspace MDM in a list.

1-10 / 67 items

[iOS:VPP] I failed VPP distribution.(MCMDMErrorDomain:12064)

The correspondence varies depending on the reason why delivery of the VPP distribution fails. Please follow the steps below.

«ITunes Store account hash is different»
The reason why the VPP application cannot be delivered is that the iTunes Store account account hash may be different between the iOS device and the user. If the Apple ID set for the iOS device is different from the Apple ID used when inviting VPP, the VPP application cannot be delivered.

The confirmation method the iTunes Store account hash is as follows.

1. How to check iOS device
(1)On the [Assets] screen, select the target iOS device
(2) Select the [Assets] tab and check "iTunes Store Account Hash" in "Others" panel.
2. How to check users
(1) On the [Menu] -> [User] screen, select the target user
(2) Select the [VPP Setting] tab, select "Associated iTunes Store account hash".

If the iTunes Store account hash is different, create a new user and link the target iOS device to that user.
Please agree to the invitation and try the VPP application distribution again.

≪Invitation to the VPP has not ended normally.≫
If the error code "MCMDMErrorDomain: 12064" is displayed in the log of the management screen,
it is possible that the invitation to VPP has not ended normally.

Please confirm "Invitation Status" of VPP setting by the following steps.

1. On the [Menu] -> [User] screen, select the target user
2. Select the [VPP Setting] tab, check "Invitation Status".
3. "Associated" is displayed when the procedure of the invitation has been completed and "Requesting Invitation" is displayed if it is not completed.

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What keys are used when adding contact information to device's contact list, with “Contact List” function?

Below keys are used;
・Last Name
・First Name
・Phone Number
# If above all information is already registered to Android device, you cannot register them to its device.

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Can I change or delete the contact list of devices, with “Contact List” function?

No, you cannot change or delete contact list.

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The agent in my device is launched, but my device does not appear in the management site.

1) Have you activated the agent in your device?
To use the function of the agent, you need to activate your agent.
Launch the agent and activate it.
Refer to "Agent Basic Operations-Activate agent" in《Android User Manual》on how to activate it.

2) Is your device connected to the Internet?
To use the management site, your device needs to be connected to the Internet.
Check the internet connection of your Android device.

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I do not know the login information.

Contact our help desk as follows;
https://support.ntt.com/en/inquiry/

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I registered an incorrect Apple Push certificate.

Please register your correct Apple Push certificate again.
In that case please log in with the Apple ID you send when you registered Apple Push certificate.
However, if Sync Unavailable Detection or Profile Delete Detection is displayed, refer to Q23.

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I can’t activate the agent.

1) Is your device connected to the internet?
To activate the license, your device needs to be connected to the Internet.
Check the internet connection of your Android device.

2) Is the Company Code or Authentication Code you entered correct?
If the Company Code or Authentication Code is incorrect, you can't activate it.
Check your Company Code and Authentication Code again.

3) Do you have enough licenses?
You can't activate this product for more instances than the number of licenses.
Contact your administrator or help desk about the number of licenses.

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I want to read the user manual of the agent.

You can download the user manual on our support site.
Please refer to below page.
https://support.ntt.com/en/download/

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I cannot connect to the management site.

1) Is your PC connected to the internet?
To use the management site, your PC needs to be connected to the internet.
Check if your PC is connected to the internet.

2) Does your device meet the device requirements?
Refer to "Using the management site-Getting Started-System Requirements" in 《Management Site User Manual Using the management site》and confirm.

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I checked "Stay logged in," but I cannot log in automatically.

You can log in the management site automatically for only 14 days after you have checked "Stay logged in.” You need to re-enter the login information after 14 days. Once you log out, you will need to manually log in the next time. Enter your login information and log in again.

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