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Frequently Asked Questions

Information regarding frequently asked questions on Workspace MDM in a list.

31-40 / 67 items

[iOS:Application Distribution] Can I change the application name of the original application at the timing of version upgrade?

Application name can be changed by version upgrade. Please follow the steps below.
1.Set the two Bundle ID to the same value.
・The Bundle ID in the application (ipa) already distributed and manifest file (plist).
・The Bundle ID in the application (ipa) after changing the application name and manifest file (plist).
This Bundle ID will be the same as "Application ID" displayed when manifest file is registered on the management screen.

2.Upload the application (ipa) after changing the application name and manifest file (plist) set in 1 by [Upload application] which is on the upper right of [Original Application Registration].

3.After uploading, download the created distribution manifest file (plist).

4.Click [Edit] in the created setting set of the application before the upgrade, check "Upload" in "Manifest file", specify the manifest file downloaded in 3. with [Browse] and save.

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[iOS:Application Distribution] Can I distribute the latest version of the application with the application distribution?

In the application distribution, it is the function "Distribute application specified by Store ID”. The version to be delivered is based on Apple's specifications.

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[iOS:Application Distribution] About the distribution method of the original application. Can I distribute without a manifest file (plist)?

Distribution without manifest file (plist) cannot be done.
To distribute the original application, the following two is required.
・Original application (ipa)
・Manifest file (plist)

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[iOS:Application Distribution] "The manifest file" XXXX.plist "is incorrect." but what should I do?

One of the following values in the manifest file may be incorrect.
Please review the value.
・bundle-identifier
・bundle-version
・title

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[iOS:Application Distribution] "The manifest file" XXXX.plist "is incorrect." but what should I do?

One of the following values in the manifest file may be incorrect.
Please review the value.
・bundle-identifier
・bundle-version
・title

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[iOS:Configuration profile] I cannot install the application from the App Store.

If you can not install an application from the App Store on an unmanaged device, you may resolve it by checking the following setting values of the configuration profile.
・"Allowed content ratings/App"
If this is set to "Don't Allow Apps", it corresponds to the rating of the available application and installation will be impossible.

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[iOS:Configuration profile] When conflicts occur when multiple configuration profiles are applied, what kind of behavior does the device behave?

When multiple configuration profiles are applied, all setting items are merged. For items with different settings, the more severe the security will be adopted.

Example:
------------------------------
Configuration profile A:
・Allow App installation “Disable”
・Allow use of camera “Enable”

Configuration profile B:
・Allow App installation “Enable”
・Allow use of camera “Disable”
------------------------------

When distributing "Configuration Profile A" and "Configuration Profile B" with contents like the example, the state of the device side after applying is as follows.
・Allow App installation “Disable”
・Allow use of camera “Disable”

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[iOS:Configuration profile] I failed to install Configuration profile. (*There is a difference between setting items by supervised target and unsupervised target)

Please note that depending on the setting items of the configuration profile, devices that can be delivered may be separated from supervised devices and unsupervised devices. Items only applicable to the supervised devices exist in the items of the configuration profile. When trying to send to unsupervised device a file in which items applicable only to the supervised device are checked, configuration profile installation fails.

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[iOS:Configuration profile] I failed to install Configuration profile. (* Including conflicting settings)

If sending a configuration profile that contains conflicting settings in setting items of configuration profile, installation fails.
For example, it occurs when the following settings are made.
・Restrictions tab >Prohibit passcode change
・Passcode tab > Include any constraints

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I can’t install the agent.

Does your device meet the device requirements?
Refer to "Getting Started-Agent System Requirement" in《Android User Manual》to confirm.

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