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Frequently Asked Questions

Information regarding frequently asked questions on Workspace MDM in a list.

61-67 / 67 items

I succeeded to install a profile but my iPhone (iPad) is not displayed in the management site.

Is your PC connected to the internet?
To use the management site, your PC needs to be connected to the Internet.
Check the internet connection of your Mac device.

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I interrupted and canceled an ongoing profile installation.

Please install the profile again.
Refer to "Activating License (Installing Profile)" in 《Management Site User Manual Mac OS》on how to install a profile.

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How do I activate this product again?

Refer to "Activating License (Installing Profile)" in 《Management Site User Manual Mac OS》 to activate this product again.

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I can’t activate the agent.

1) Is your PC connected to the internet?
To activate the license, your device needs to be connected to the Internet.
Check the internet connection of your Windows device.

2) Is the Company Code or Authentication Code which you entered correct?
If the Company Code or Authentication Code is incorrect, you can't activate it.
Check your Company Code and Authentication Code again.

3) Do you have enough licenses?
You can't activate this product for more instances than the number of licenses.
Contact your administrator about the number of licenses.

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Deactivating the agent is failed.

Is your agent running?
To deactivate the agent, the agent needs to be running.
Refer to "Stop Agent Use-Finish agent-Re-Launch Agent" in《Windows User Manual》to launch the agent and try again.

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A single device is registered as two separate devices.

When a device is activated after OS re-installation or recovery, an SID is re-issued. This may make a single device registered as multiple devices. When this occurs, delete the older device from the Assets page.

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A password is required.

You are required to enter a password in some cases, such as when removing remote lock. Contact your administrator about the password.

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