1) Is your agent connected to the management site?
To manage your Windows device, the management site needs to communicate with your agent.
You can check your connection status on the tray icon.
Refer to "Agent Basic Operations－Screen Layout－Details of tray icon" in《Windows User Manual》and make sure that your agent is connected to the management site.
2) Have you activated your agent yet?
To use the functions of the agent, you need to activate your agent.
For details on how to activate the agent, refer to "Stop Agent Use－Deactivate agent－Activate agent" in《Windows User Manual》.