Support

Search

Close

My Support

Close

  • Guest Welcome
  • Login
  • Register
  • Help
  • 「Workspace MDM」, Are you sure you want to register this support information to My Support?

    • Register
    • Cancel

Frequently Asked Questions

Information regarding frequently asked questions on Workspace MDM in a list.

51-60 / 67 items

I succeeded to install a profile but my iPhone (iPad) is not displayed in the management site.

Is your PC connected to the internet?
To use the management site, your PC needs to be connected to the Internet.
Check the internet connection of your Mac device.

To details page

The message that the server certificate is invalid is displayed during installing a profile.

Date and time settings on the Mac may not be set correctly. Please set the date and time correctly and try again.

To details page

How do I activate this product again?

Refer to "Activating License (Installing Profile)" in 《Management Site User Manual Mac OS》 to activate this product again.

To details page

I want to make sure that the Apple Push Certificate placed on the server and device's certificate is identical.

Check the management site's Apple Push certificate’s topic value.
For a Mac device, click on the Apple icon. Go to "About this Mac" and select "More Info." Click "System Report" and go to "Profile" under the "Software" left section.
Select a target profile and make sure that the topic value is identical to servers.

To details page

I can’t install the agent.

1) Check if your device meets the device requirements.
Refer to "Getting Started-Agent System Requirement" in《Windows User Manual》and confirm.

2) If you use Internet Explorer 9 when downloading the agent, you may not be able to download the agent. Remove the check from "Do not save encrypted pages to disk” in the Advanced tab in the internet options and try again.

To details page

I can’t activate the agent.

1) Is your PC connected to the internet?
To activate the license, your device needs to be connected to the Internet.
Check the internet connection of your Windows device.

2) Is the Company Code or Authentication Code which you entered correct?
If the Company Code or Authentication Code is incorrect, you can't activate it.
Check your Company Code and Authentication Code again.

3) Do you have enough licenses?
You can't activate this product for more instances than the number of licenses.
Contact your administrator about the number of licenses.

To details page

The agent is launched, but my Windows device is not managed.

1) Is your agent connected to the management site?
To manage your Windows device, the management site needs to communicate with your agent.
You can check your connection status on the tray icon.
Refer to "Agent Basic Operations-Screen Layout-Details of tray icon" in《Windows User Manual》and make sure that your agent is connected to the management site.

2) Have you activated your agent yet?
To use the functions of the agent, you need to activate your agent.
For details on how to activate the agent, refer to "Stop Agent Use-Deactivate agent-Activate agent" in《Windows User Manual》.

To details page

A password is required.

You are required to enter a password in some cases, such as when finishing, uninstalling or deactivating the agent. Contact your administrator about the password.

To details page

Deactivating the agent is failed.

Is your agent running?
To deactivate the agent, the agent needs to be running.
Refer to "Stop Agent Use-Finish agent-Re-Launch Agent" in《Windows User Manual》to launch the agent and try again.

To details page

I want to read the user manual of the agent.

You can download the user manual on our support site.
Please refer to below page.
https://support.ntt.com/en/download/

To details page

To the top of this page