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Frequently Asked Questions

Information regarding frequently asked questions on Workspace MDM in a list.

51-60 / 67 items

I interrupted and canceled an ongoing profile installation.

Please install the profile again.
Refer to "Activating License (Installing Profile)" in 《Management Site User Manual Mac OS》on how to install a profile.

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The message that the server certificate is invalid is displayed during installing a profile.

Date and time settings on the Mac may not be set correctly. Please set the date and time correctly and try again.

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I deleted the profile of this product by mistake.

Please activate again.
For details, refer to page "Activating License (Installing Profile)" in 《Management Site User Manual Mac OS》.

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How do I activate this product again?

Refer to "Activating License (Installing Profile)" in 《Management Site User Manual Mac OS》 to activate this product again.

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I can’t install the agent.

1) Check if your device meets the device requirements.
Refer to "Getting Started-Agent System Requirement" in《Windows User Manual》and confirm.

2) If you use Internet Explorer 9 when downloading the agent, you may not be able to download the agent. Remove the check from "Do not save encrypted pages to disk” in the Advanced tab in the internet options and try again.

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I can’t activate the agent.

1) Is your PC connected to the internet?
To activate the license, your device needs to be connected to the Internet.
Check the internet connection of your Windows device.

2) Is the Company Code or Authentication Code which you entered correct?
If the Company Code or Authentication Code is incorrect, you can't activate it.
Check your Company Code and Authentication Code again.

3) Do you have enough licenses?
You can't activate this product for more instances than the number of licenses.
Contact your administrator about the number of licenses.

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The agent is launched, but my Windows device is not managed.

1) Is your agent connected to the management site?
To manage your Windows device, the management site needs to communicate with your agent.
You can check your connection status on the tray icon.
Refer to "Agent Basic Operations-Screen Layout-Details of tray icon" in《Windows User Manual》and make sure that your agent is connected to the management site.

2) Have you activated your agent yet?
To use the functions of the agent, you need to activate your agent.
For details on how to activate the agent, refer to "Stop Agent Use-Deactivate agent-Activate agent" in《Windows User Manual》.

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A password is required.

You are required to enter a password in some cases, such as when finishing, uninstalling or deactivating the agent. Contact your administrator about the password.

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Deactivating the agent is failed.

Is your agent running?
To deactivate the agent, the agent needs to be running.
Refer to "Stop Agent Use-Finish agent-Re-Launch Agent" in《Windows User Manual》to launch the agent and try again.

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I want to read the user manual of the agent.

You can download the user manual on our support site.
Please refer to below page.

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