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Frequently Asked Questions

Information regarding frequently asked questions on Workspace MDM in a list.

31-40 / 67 items

[iOS:VPP] In VPP distribution, "MCMDMErrorDomain: 12026" occurred.

If this error occurs, try the following.

1. There is a possibility that the application to be delivered exceeds 100 MB. If you are distributing something larger than 100 MB, please connect to the Wi-Fi environment. Please restart the target iOS device (turn off the power and turn on the power).

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[iOS:Configuration profile] I cannot install the application from the App Store.

If you can not install an application from the App Store on an unmanaged device, you may resolve it by checking the following setting values of the configuration profile.
・"Allowed content ratings/App"
If this is set to "Don't Allow Apps", it corresponds to the rating of the available application and installation will be impossible.

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[iOS:Configuration profile] When conflicts occur when multiple configuration profiles are applied, what kind of behavior does the device behave?

When multiple configuration profiles are applied, all setting items are merged. For items with different settings, the more severe the security will be adopted.

Example:
------------------------------
Configuration profile A:
・Allow App installation “Disable”
・Allow use of camera “Enable”

Configuration profile B:
・Allow App installation “Enable”
・Allow use of camera “Disable”
------------------------------

When distributing "Configuration Profile A" and "Configuration Profile B" with contents like the example, the state of the device side after applying is as follows.
・Allow App installation “Disable”
・Allow use of camera “Disable”

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[iOS:Configuration profile] I failed to install Configuration profile. (*There is a difference between setting items by supervised target and unsupervised target)

Please note that depending on the setting items of the configuration profile, devices that can be delivered may be separated from supervised devices and unsupervised devices. Items only applicable to the supervised devices exist in the items of the configuration profile. When trying to send to unsupervised device a file in which items applicable only to the supervised device are checked, configuration profile installation fails.

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[iOS:Configuration profile] I failed to install Configuration profile. (* Including conflicting settings)

If sending a configuration profile that contains conflicting settings in setting items of configuration profile, installation fails.
For example, it occurs when the following settings are made.
・Restrictions tab >Prohibit passcode change
・Passcode tab > Include any constraints

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I can’t install the agent.

Does your device meet the device requirements?
Refer to "Getting Started-Agent System Requirement" in《Android User Manual》to confirm.

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I can’t activate the agent.

1) Is your device connected to the internet?
To activate the license, your device needs to be connected to the Internet.
Check the internet connection of your Android device.

2) Is the Company Code or Authentication Code you entered correct?
If the Company Code or Authentication Code is incorrect, you can't activate it.
Check your Company Code and Authentication Code again.

3) Do you have enough licenses?
You can't activate this product for more instances than the number of licenses.
Contact your administrator or help desk about the number of licenses.

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The agent in my device is launched, but my device does not appear in the management site.

1) Have you activated the agent in your device?
To use the function of the agent, you need to activate your agent.
Launch the agent and activate it.
Refer to "Agent Basic Operations-Activate agent" in《Android User Manual》on how to activate it.

2) Is your device connected to the Internet?
To use the management site, your device needs to be connected to the Internet.
Check the internet connection of your Android device.

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Password is required.

1) You are required to enter a password in some cases.
You will be required to enter a password when quitting, uninstalling or deactivating the agent.
Contact your administrator or help desk.

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The language of the agent does not change after I changed the language of Android device.

It may take some time to apply the language to the Android device. Please reboot the Android device.

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