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Frequently Asked Questions

Information regarding frequently asked questions on Workspace MDM in a list.

21-30 / 67 items

I registered an incorrect Apple Push certificate.

Please register your correct Apple Push certificate again.
In that case please log in with the Apple ID you send when you registered Apple Push certificate.
However, if Sync Unavailable Detection or Profile Delete Detection is displayed, refer to Q23.

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Sync Unavailable Detection or Profile Delete Detection has been displayed.

The correspondence varies depending on the type of Sync Unavailable Detection. Please follow the applicable procedure.

≪MDM Configuration Profile Sync Unavailable Detection Date or Profile Delete Detection≫
Since there is no recovery method other than re-authentication, please perform authentication again.

≪Agent Sync Unavailable Detection Date≫
Recovery is possible by launching an agent from the iOS device and performing synchronization.

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[iOS:Application Distribution] About the manifest file (plist) necessary when distributing the original application. Is there a difference between the manifest file created when creating the application and the manifest file for distribution?

A manifest file (plist) for application distribution is created using the manifest file (plist) created at the time of application creation. The upload destination URL is added to the manifest file (plist) created for distribution. By registering the manifest file (plist) for distribution in the manifest file (plist) of the original application registration screen, application distribution of the original application can be used.

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[iOS:Application Distribution] Can I change the application name of the original application at the timing of version upgrade?

Application name can be changed by version upgrade. Please follow the steps below.
1.Set the two Bundle ID to the same value.
・The Bundle ID in the application (ipa) already distributed and manifest file (plist).
・The Bundle ID in the application (ipa) after changing the application name and manifest file (plist).
This Bundle ID will be the same as "Application ID" displayed when manifest file is registered on the management screen.

2.Upload the application (ipa) after changing the application name and manifest file (plist) set in 1 by [Upload application] which is on the upper right of [Original Application Registration].

3.After uploading, download the created distribution manifest file (plist).

4.Click [Edit] in the created setting set of the application before the upgrade, check "Upload" in "Manifest file", specify the manifest file downloaded in 3. with [Browse] and save.

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[iOS:Application Distribution] Can I distribute the latest version of the application with the application distribution?

In the application distribution, it is the function "Distribute application specified by Store ID”. The version to be delivered is based on Apple's specifications.

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[iOS:Application Distribution] "The manifest file" XXXX.plist "is incorrect." but what should I do?

One of the following values in the manifest file may be incorrect.
Please review the value.
・bundle-identifier
・bundle-version
・title

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[iOS:Application Distribution] "The manifest file" XXXX.plist "is incorrect." but what should I do?

One of the following values in the manifest file may be incorrect.
Please review the value.
・bundle-identifier
・bundle-version
・title

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[iOS:Configuration profile] I cannot install the application from the App Store.

If you can not install an application from the App Store on an unmanaged device, you may resolve it by checking the following setting values of the configuration profile.
・"Allowed content ratings/App"
If this is set to "Don't Allow Apps", it corresponds to the rating of the available application and installation will be impossible.

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License activation cannot be performed on Android 7.0 or later devices.

If you uninstalled an agent with Device Owner is enabled, you may not be able to activate the agent unless you restart the Android device.
Restart the Android device and try activation again.
If you still cannot activate your license, contact your administrator.

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I cannot activate this product.

1) Is your PC connected to the internet?
To activate the license, your device needs to be connected to the Internet.
Check the Internet connection of your iPhone or iPad.

2) Make sure that Apple Push Certificate is registered?
To activate license, Apple Push Certificate needs to be registered.
Refer to "Apple Push Certificate-Register Apple Push Certificate-Register Apple Push Certificate" in 《Management Site User Manual iOS》 for details registering Apple Push Certificate.

3) Is the Company Code or Authentication Code which you entered correct?
If the Company Code or Authentication Code is incorrect, you cannot activate it.
Check your Company Code and Authentication Code again.

4) Do you have enough licenses?
You cannot activate this product for more instances than the number of licenses.
Contact your administrator or help desk about the number of licenses.

5) Confirm your setting of Safari
You cannot activate this product if your setting of Safari does not accept Cookies.
Please choose [Settings]-[Safari]-[Accept Cookies]-[Always] temporarily.

6) Is your device jailbroken?
If the device is jailbroken, installing a profile may fail to complete.
Contact your administrator or help desk.

7) Have you set the "Web filtering" before activation of this product?
If yes for iOS 9.0 and 9.1, configuration profiles of this product cannot be installed. Therefore, an authentication page cannot move to next page and the activation of this product is no longer finished.

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