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Frequently Asked Questions

Information for frequently asked questions on Workspace MDM

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Registration Date: June 13,2017 / Update Date: June 13,2017

I can’t activate the agent.

1) Is your device connected to the internet?
To activate the license, your device needs to be connected to the Internet.
Check the internet connection of your Android device.

2) Is the Company Code or Authentication Code you entered correct?
If the Company Code or Authentication Code is incorrect, you can't activate it.
Check your Company Code and Authentication Code again.

3) Do you have enough licenses?
You can't activate this product for more instances than the number of licenses.
Contact your administrator or help desk about the number of licenses.

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