Arcstar Universal One Virtual

The meaning of vApp (Windows) error codes and the solution for them are as follows.

This service uses the following communication protocols and ports for communication.
Check if your network devices which are used between vApp/vAdapter and the Internet allow transparent communication by the following protocols.

　　[TCP]80, 443, 5061
　　[UDP]80, 443, 500, 1701, 4500, 123, 5060, and 5061

If your FW, mobile router, etc. restrict the protocols above, change the settings of the relevant devices.

"If you are connected to a virtual network using the vApp(windows), vApp(Android), or vAdapter(L3), you will be able to access the Internet and the virtual network at the same time. (Split tunneling is available.)

If you are connected to a virtual network using the vApp(iOS), vApp(MacOS) or vAdapter(L2), you can access only the virtual network. (Split tunneling is not available.)
It is a product specification."

Based on our security policy, we do not disclose addresses accessed by vApp, vAdapters, or the Business Portal (for Virtual) in this service. Your understanding is greatly appreciated.

There is no way to check the communication amount or history of connection and disconnection of each vClient.
However, you can confirm if the vClient is currently connected by following the steps below on the Business Portal (for Virtual).

(1) Check by vClient ID list
　When the vClient is connected, an icon is displayed in the vClient ID list.

(2) Check by Edit screen of the vClient
　When the vClient is connected, "Enable" is displayed in the "Status" tab in the "vClient Edit" screen.

In case the VPN connection is lost for some reason while using vAdapter, connection is automatically retried. For vApp, you need to perform reconnection because authentication is required.

We do not plan to provide rental vAdapter. If you would like to use the vAdapter, you need to purchase it.