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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

1-6 / 6 items

I cannot connect to the Virtual Network via vAdapter.

If you cannot successfully connect to the virtual network via vAdapter, please follow the steps below to check the settings.

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The Option lamp of vAdapter lights in red and VPN connection is unavailable.

(If your vAdapter has previously connected)
vAdapter may have failed to connect to vCore due to temporary congestion of Internet environment. Remove the vAdapter and try again after a few minutes.
If the problem persists, please contact us via the Business Portal.

(If the lamp lights in red at the time of initial connection to vAdapter)
Follow the steps on the page below, and check the way of connecting from vAdapter, the settings of the Business Portal (for Virtual), and so on.
 [FAQ]
  *I can’t connect to the Virtual Network via vAdapter.</a>
http://support.ntt.com/en/vpn-virtual/faq/detail/pide230000007w

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How can I connect vAdapter?

For how to connect vAdapter, click "See More".

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vAdapter has failed. Can you provide a replacement?

Yes, we can provide it depending on the contract content. Please contact our maintenance support desk.

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I lost my vAdapter. Do you provide a replacement?

Unfortunately, we do not provide a replacement. A new vAdapter needs to be purchased.

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Does vAdapter have a routing function?

vAdapter does not have a routing function. A broadband router needs to be prepared by the customer.

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