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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

1-10 / 24 items

I cannot connect to the Virtual Network via vApp.

If you cannot successfully connect to the virtual network via vApp, please follow the steps below to check the settings.

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Inquiry

What is the meaning of vApp (Android) error codes?

The meaning of vApp (Android) error codes and the solution for them are as follows.

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I cannot connect even if I have reinstalled vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package.

In case you cannot connect even if you have conducted reinstallation of vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package, please confirm your usage enviroment by following this procedure.

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On which OS does vApp run?

vApp runs on the following OS'es.
[Windows] 7 / 8.1 / 10 
[Android] 4.0 / 4.1 / 4.2 / 4.3 / 4.4 / 5.0 / 5.1 / 6.0 / 7.0 / 8.0
[iOS] 6.1 / 7 / 7.1 / 8 / 8.1 / 9 / 9.1 / 10 / 11
[MacOS] 10.9 / 10.10 / 10.11 / 10.12 / 10.13

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About vApp authentication option settings.

Please confirm following vApp authentication option settings.

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About profile check of vApp (iOS/MacOS)

How to check the profile of vApp (iOS/MacOS) is described here.

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About the necessary information when the connection to vApp is not available.

When you cannot connect to the virtual network via vApp (Windows), please contact us after acquiring the information from [A] to [C] below.

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I would like to know how to install vApp.

For how to download and install vApp, click "To details page"

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About the necessary information when the connection to vApp(MacOS) is not available.

When you cannot connect to the virtual network via vApp (MacOS), please contact us after acquiring the information from [A] to [C] below.

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What are the recommended specifications of devices to install vApp?

There are no particular recommended specifications as far as your OS is supported by vApp. However, vApp requires 10 MB of free disk space for Android and iOS versions, and 20 MB, for Windows and Mac versions.

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