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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

1-10 / 24 items

On which OS does vApp run?

vApp runs on the following OS'es.
[Windows] 7 / 8.1 / 10 
[Android] 4.0 / 4.1 / 4.2 / 4.3 / 4.4 / 5.0 / 5.1 / 6.0 / 7.0 / 8.0
[iOS] 6.1 / 7 / 7.1 / 8 / 8.1 / 9 / 9.1 / 10 / 11
[MacOS] 10.9 / 10.10 / 10.11 / 10.12 / 10.13

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About vApp authentication option settings.

Please confirm following vApp authentication option settings.

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About the necessary information when the connection to vApp(MacOS) is not available.

When you cannot connect to the virtual network via vApp (MacOS), please contact us after acquiring the information from [A] to [C] below.

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About profile check of vApp (iOS/MacOS)

How to check the profile of vApp (iOS/MacOS) is described here.

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What are the recommended specifications of devices to install vApp?

There are no particular recommended specifications as far as your OS is supported by vApp. However, vApp requires 10 MB of free disk space for Android and iOS versions, and 20 MB, for Windows and Mac versions.

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What is the meaning of vApp (iOS/MacOS) error codes?

The meaning of vApp (iOS/MacOS) error codes and the solution for them are as follows.

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What is the meaning of vApp (Android) error codes?

The meaning of vApp (Android) error codes and the solution for them are as follows.

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When installing vApp (Windows), "Error 1722" appears and installation cannot be successfully completed.

If necessary software for vApp (Windows) to operate is not installed, "Error 1722" may be displayed.
If this error appears when using a vApp-supported OS (Windows 7/8/8.1), try the following steps.
Note: Select "Run As Administrator" for executing these steps.

(1) Uninstall vApp (Windows).
(2) Uninstall Microsoft Visual C++ 2010 SP1 redistributable package (x86).*Only if that is already installed.
(3) Install Microsoft Visual C++ 2010 SP1 redistributable package (x64).
*Only if that is already installed.
*By uninstalling this, the other applications which uses redistributable package (x64) can be unavailable.
(4) Reboot the PC.
(5) Reinstall Microsoft Visual C++ 2010 SP1 redistributable package (x86).
(Reference URL: http://www.microsoft.com/en-US/download/details.aspx?id=8328)
(6) Reinstall vApp (Windows).

For detailed installation procedure, see also "2-1. Installation" in vApp Operation Manual (Windows version).

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I am asked if I "Obtain configuration profile" every time I activate an account in vApp (iOS). Do I need to obtain it each time?

If you have already obtained the configuration profile, you do not need to obtain again unless otherwise instructed by your administrator. Tap "OK" and proceed to subsequent steps.
(For administrators) Ensure to let users know that the configuration profile needs to be obtained again when a pre-shared key of vCore has been updated in the Business Portal (for Virtual).

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About the necessary information when the connection to vApp is not available.

When you cannot connect to the virtual network via vApp (Windows), please contact us after acquiring the information from [A] to [C] below.

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