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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

1-10 / 24 items

On which OS does vApp run?

vApp runs on the following OS'es.
[Windows] 7 / 8.1 / 10 
[Android] 4.0 / 4.1 / 4.2 / 4.3 / 4.4 / 5.0 / 5.1 / 6.0 / 7.0 / 8.0
[iOS] 6.1 / 7 / 7.1 / 8 / 8.1 / 9 / 9.1 / 10 / 11
[MacOS] 10.9 / 10.10 / 10.11 / 10.12 / 10.13

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I cannot connect to the Virtual Network via vApp.

If you cannot successfully connect to the virtual network via vApp, please follow the steps below to check the settings.

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About vApp authentication option settings.

Please confirm following vApp authentication option settings.

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About the necessary information when the connection to vApp(MacOS) is not available.

When you cannot connect to the virtual network via vApp (MacOS), please contact us after acquiring the information from [A] to [C] below.

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About profile check of vApp (iOS/MacOS)

How to check the profile of vApp (iOS/MacOS) is described here.

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What are the recommended specifications of devices to install vApp?

There are no particular recommended specifications as far as your OS is supported by vApp. However, vApp requires 10 MB of free disk space for Android and iOS versions, and 20 MB, for Windows and Mac versions.

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I cannot connect even if I have reinstalled vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package.

In case you cannot connect even if you have conducted reinstallation of vApp(Windows) and Microsoft Visual C++ 2010 SP1 Redistributable Package, please confirm your usage enviroment by following this procedure.

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Display [330] error code when connecting to vApp(Windows).

There might be possibility of installation failure for vApp, so please follow the below procedure.
(Uninstall/Reinstall "vApp" and "Microsoft Visual C++ 2010 SP1 Redistributable Package")

Also, when installing vApp and Redistributable Package, please right click on installer and select [Run as administrator]

(1)Uninstall "vApp"

(2)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)
*In case of installed x86 version

(3)Uninstall Microsoft Visual C++ 2010 SP1 Redistributable Package (x64)
*In case of installed x64 version
*To uninstall, other application which is using x64 version may not be worked properly.

(4)Restart PC

(5)Install "Microsoft Visual C++ 2010 SP1 Redistributable Package (x86)" by selecting [Run as administrator]
(Reference:http://www.microsoft.com/en-US/download/details.aspx?id=8328)

(6)Install "vApp" by selecting [Run as administrator]
*If following message display during installing, please select [Yes] or [Install]

Would you install "Ubiquitous Client Virtual NIC"?

After completed above re-installation procedure, please retry to connect.

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What is the meaning of vApp (iOS/MacOS) error codes?

The meaning of vApp (iOS/MacOS) error codes and the solution for them are as follows.

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What is the meaning of vApp (Android) error codes?

The meaning of vApp (Android) error codes and the solution for them are as follows.

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