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Frequently Asked Questions

Information regarding frequently asked questions on Arcstar Universal One Virtual in a list.

1-10 / 16 items

I registered a new vClient, but did not receive a password notification email.

(1) A password notification email is sent from the "umail.portal.ntt.net" domain. Check if your setting allows receipt of emails from this domain.
(2) A password notification email is not sent when you only register a new vClient. After registration, open the "Edit vClient" screen and click the "Send" button.
(3) Then, you are able to receive password notification email which title is "[Arcstar Universal One Virtual] Notice of information about client connection."
After confirmed "User ID" and "Password" in this email, please setting to vApp and connect virtual network.

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I cannot bind more than 8 destination UseNetworks to vCore.

Please be advised the maximum number of destination UserNetwork that can be configured on portal is '13', but the maximum number of destination UserNetwork that can be binded to vCore at a time is '8'.
* If you try to register more than 13, an error message "more than table limit" appears.

*According to the situation, the number of destination UserNetwork can be reduced by changing the destination UserNetworks to network address.
<Example>
Host A(192.168.0.1/32)
Host B(192.168.0.2/32)
If these two are registered, they can be integrated into one destination UserNetwork
such as Network A(192.168.0.0/17)

The number of destination UserNetwork is limited, so please refer to FAQ below, too.

*FAQ
When trying to add a destination UserNetwork, the message "The address is incorrect" is displayed.
http://support.ntt.com/en/vpn-virtual/faq/detail/pide23000000cg

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When trying to use the Business Portal (Virtual version), the message "An error occurs. Please try again. Error code: 502" is displayed.

When many people are trying to access the portal at the same time, the message "An error occurs. Please try again. Error code: 502" can be displayed. In that case, please try again after a while.
To view the screen image, click "See more."

Incidentally, when you would like to modify a single vClient, please enter the vClientID and click magnifying glass icon after closing the error message. Then, only the entered vClientID will be displayed. You can modify the vClient by double-clicking the ID.

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When I try to use the Business Portal (Virtual version), an error screen is displayed.

If you use the Business Portal (for Virtual) in Internet Explorer, an error screen "Web page not found (HTTP 404)" will be displayed. Please use one of the following browsers, which are supported by the Business Portal (for Virtual).
*Mozilla Firefox latest version  (Operation has been verified with version 27 as of May 2014)
*Google Chrome latest version  (Operation has been verified with version 32 as of May 2014)

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Do I need to apply for the use of Business Portal?

Yes, you need to request the use of Business Portal. Please refer to the link below for details.
Note: When you apply for this service "Arcstar Universal One Virtual", a request for Business Portal (for Virtual) is NOT necessary since you can use it on the Business Portal.

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What do I do if I forgot the password for vClient?

If you changed the original password, there is no way of checking the password.

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Icons of vCore, etc. are shown in alphabets.

When you use a browser which is not supported by the Business Portal (for Virtual), icons may not properly appear. Use one of the following recommended browsers.
*Mozilla Firefox latest version  (Operation has been verified with version 27 as of May 2014)
*Google Chrome latest version  (Operation has been verified with version 32 as of May 2014)

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When trying to delete a destination UserNetWork, the message "A communication error occurred" appears and I cannot delete it.

A destination UserNetWork ("destination NW") cannot be successfully deleted when the destination NW setting remains in vCore or a vClient group. When the setting remains in either of them, this error message is displayed. For the meaning of the error message and solutions, click "To details page."

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[#39] I set vCore to "Stopping," but it became "Starting".

When we restart vCore for fault restoration, the status of vCore changes to "Starting(green box)". Click the "Stop" button again to change the status to "Stopping(grey box)".

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I set vClient to "Disable," but it became "Closed".

When we restart vCore for fault restoration, the status of vClient changes to "Closed". Click the "Off" button again to change the status to "Disable".

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